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mdomaille
#1 Posted : Wednesday, September 9, 2009 10:23:42 AM(UTC)
mdomaille

Rank: Member

Joined: 10/9/2008(UTC)
Posts: 45

Hi,


Is there anyway to make the product options use a parent SKU and then build the sub SKU for product ordering as options and not a whole different page that is returned to display? The cart is real slow and we are having issues with the abandoned orders. When a SKU has options it has to go get the product page and display it. Other carts just display the parent and then have the choices for options build the sub SKU in the order. So a parent item "shirt" would have drop downs like small, medium, large in one list, and red, blue, white in another. and order would then build the sub SKU like shirt-small-red, or shirt-medium-blue and so on. In BV Carts it actually has to go get a page. So we are looking for a way to turn that combination system off and use just parent SKU and drop downs build in the cart order?



Thanks,



Mark Domaille
Marcus
#2 Posted : Wednesday, September 9, 2009 12:57:43 PM(UTC)
Marcus

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 1,786

Sounds like your catalog is setup in a non-standard way. I really don't understand what you mean by the "Cart has to go get a page." That doesn't make any sense to me.
mdomaille
#3 Posted : Wednesday, September 9, 2009 1:49:33 PM(UTC)
mdomaille

Rank: Member

Joined: 10/9/2008(UTC)
Posts: 45

Hi Marcus,


The cart pagehttp://acepetproducts.com/IUC-5200.aspx has 3 drop downs. When I change one option the page refreshes with that changed info.



To get that to display there are many rows in products table. The combinations of the choices are



IUC-5200-1-no wire-no twisted wire

IUC-5200-2-no wire-no twisted wire

IUC-5200-3-no wire-no twisted wire



IUC-5200-1-no wire-20ga twisted wire

IUC-5200-2-no wire-20ga twisted wire

IUC-5200-3-no wire-20ga twisted wire



IUC-5200-1-20Ga-20ga twisted wire

IUC-5200-2-20Ga-20ga twisted wire

IUC-5200-3-20Ga-20ga twisted wire



IUC-5200-1-20Ga-no twisted wire

IUC-5200-2-20Ga-no twisted wire

IUC-5200-3-20Ga-no twisted wire



and the parent with no options IUC-5200



with those combinations we have 13 product pages to match them in the bv cart.



Our question is can we just use the parent, and show options in drop down and then send the product with the right options to the cart so we don't need the extra pages. we would just use parent and optionlist1-optionlist2 associated options as the suffix added to the product.



Thanks,



Mark
Marcus
#4 Posted : Wednesday, September 9, 2009 5:21:41 PM(UTC)
Marcus

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 1,786

http://acepetproducts.com/IUC-5200.aspx would be a "Product Page" in our terminology. You're presenting a product with option. Cart.aspx would be the cart page in our terminology.

The reason that your page "refreshes" after every selection is that you've used "Choices" as the drop down list type. Choices are used to track inventory and individual skus on variations.

If you want to send only one SKU to the cart.aspx page and display selections you can use "Modifiers" which do not allow inventory tracking or custom SKUs.

If you want to use "Choices" and track inventory, the product page has to refresh after every selection to ensure that the selections are valid and in stock, otherwise the customer has to click the "Add to Cart" button every time to see if something is in stock or not.

You can mix and match choices and modifiers. Only use choices on selections that are used to track inventory and skus. Use Modifers for others.
mdomaille
#5 Posted : Wednesday, September 9, 2009 10:11:43 PM(UTC)
mdomaille

Rank: Member

Joined: 10/9/2008(UTC)
Posts: 45

What is your defininition of Modifiers -

Click here and you will see the issue (the IUC-5100 is the parent):

http://acepetproducts.com/IUC-5100.aspx

You will see we have many options - but all these options have created 48 variations - so if we want to change the price of lets say just the IUC-5100, we have to go in and change it 48 times because the combination with the IUC-5100 has 48 choices.

It is such a pain to change the price of the parent - and having to do it 48 times and in addition our database is becoming huge.

Thanks
Aaron
#6 Posted : Thursday, September 10, 2009 8:26:42 AM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,396
United States
Location: Hummelstown, PA

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Mark,

Currently you are using Choices instead of Modifiers. The main difference, as Marcus mentioned, is that Choices give you more control. Each choice combination can have a different price, description, image, etc and inventory is tracked for each choice combination. When a customer makes a selection the page updates via AJAX (the URL does not change and only part of the page is reloaded); inventory is also checked at this point so if a chosen choice combination is not in stock of available the Add to Cart button will be removed.

Modifiers, on the other hand, only affect the price, weight and shipping adjustment. Making a selection does not cause the page to update.

Originally Posted by: "mdomaille" Go to Quoted Post
It is such a pain to change the price of the parent - and having to do it 48 times and in addition our database is becoming huge.

If the price for each choice combination is the same, you can do a mass-update from the main product entry screen. Just click the green arrow icon next to the price (or any other field you want to update) and it will copy that value to every choice combination.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
mdomaille
#7 Posted : Wednesday, September 16, 2009 5:07:16 PM(UTC)
mdomaille

Rank: Member

Joined: 10/9/2008(UTC)
Posts: 45

Hi Aaron and Marcus,

We are making the change to modifiers from the choices. it makes some sense for us to save hours of time on content duplication then customization of content.

We currently send our products to the cart using the upload we built over the last year working with Marcus.

The only issue we have seen as we setup the new upload for modifiers is that there is no "value" field to use like the choices. There is the "Name" field only, which would differ from the modifier name. Name:one dog collar = Modifier value:1, Name:two dog collar = Modifier value:2 and so on. 1 and 2 are the values we want on the SKU as listed in the previous posts.

e.g.

IUC-5200-1-no wire-no twisted wire
IUC-5200-2-no wire-no twisted wire
IUC-5200-3-no wire-no twisted wire

Let me know if there is any field for this, or thoughts you might have. Our other option would be to make a field to store it and use it to import as the SKU number to Stone edge Order Manager.

Thanks,

Mark
Aaron
#8 Posted : Thursday, September 17, 2009 7:53:40 AM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,396
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 164 time(s) in 159 post(s)
Mark,

I'm not sure that I have much advice to offer you. It sounds like you should be using choices (variations), not modifiers, since you want to track individual SKU's for each choice. I really don't understand the problems you're having with duplicate content and updating the prices. All of the choices are still contained within one page (i.e. percieved as one page/product to customers and search engines) and the page content doesn't need to change unless you really want to have a different description, image, etc for each choice combination. Updating product information across all choice combinations is a simple matter of changing the value in the parent SKU and clicking the green arrow next to the field to update all choice combinations.

Reading between the lines it sounds like the real problem is with your backend system or the integration thereof.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
mdomaille
#9 Posted : Thursday, September 17, 2009 9:59:04 AM(UTC)
mdomaille

Rank: Member

Joined: 10/9/2008(UTC)
Posts: 45

Hi Aaron,


What we have found is the modifiers do not have a value field for us to use. We use 3 other carts as well from our content manager and all use a display name, and all have a value to use behind the display name so this works great for us. We will need to add a field and make a change with Satya or our programmer for an import script change to get this to work in Stone Edge. Should be easy to do. Just does not make sense to me that there is no value field and I was not sure if I was missing something. Maybe Marcus can look at it for a future addition. Until then we will need to get the value ourselves by adding a field.



Thanks for the input.



Mark
Matt@9BallDesign
#10 Posted : Thursday, September 17, 2009 10:15:41 AM(UTC)
Matt@9BallDesign

Rank: Member

Joined: 12/23/2003(UTC)
Posts: 909

I believe one of the biggest changes made to BV5 from BV2004 was the seperation of Modifiers/Variations.

In BV2004, we add a choice, we can append a value (i.e. SKU) to the choice. This is then tied to inventory control.

Due to the ever changing WWW and online shopping expectations, when a product with a choice on a BV2004 website is added to the cart, the only changes seen is on the admin order ticket in that, if properly setup, the SKU in the order is changed to the value entered via the product admin. Additionally, the choices are displayed on the cart page.

So what was the problem?

For someone like myself, I have a motorcycle helmet that comes in 14 colors and 6 sizes. The product page has all the necessary items and presentation elements required to sell each individual product.

However, on BV2004, when a customer chooses a X-Large Red Multi-Color Helmet, the customer sees the original thumbnail image of the helmet and no true reflection of their choice on the shopping cart page. i.e. Product Name doesn't necessarily reflect the actual product in the cart.

So that causes confusion. "Hey, I chose the Red helmet, why do I see a picture of the black helmet?" one might silently ask oneself in a working environment or outloud at home.

With the integration of the anthem controls to a BV5 product page, when a customer makes the choice of an X-Large, Red Multi-Color helmet, the anthem controls updated to reflect that choice. The product name changes to the red (if assigned to the variation), the image changes to the red (if it's assigned to the variation), the SKU changes (assigned to the variation), the price changes (if needed, assigned to the variation), the description changed (it assigned to the variation).

Once added to the cart, the shopper sees the name of the red helmet, the thumbnail of the Red Helmet, the SKU of the red helmet and the price of the Red Helmet.

This is exactly how the online shopping experience has evolved.

I'm no professional programmer, I make things look nice and load fast, but I believe that code behind and/or logic to handle inventory control on a system that now has two completely seperate 'Customer Choice' controls is way more complex than what's in BV2004.

Not a solution, rather an observation from a long time BV user. :)
Matt Martell


http://www.9balldesign.com - Web, Print, Graphic


http://www.martellhardware.com/ - Decorative & Builder's Hardware

------------------------------------------------
john.power
#11 Posted : Saturday, September 19, 2009 8:41:08 PM(UTC)
john.power

Rank: Member

Joined: 7/14/2004(UTC)
Posts: 254

I think I agree with Aaron after looking at your site. We had similar requirements and initially I tried Modifiers due to our lack of understanding around the "Product Variations" functionality. After some advice from Aaron, we then switched to Choices and met all our requirements. Typically we only have 10 or 12 combinations and some are made not available. Matt is right about the flexibilty and as Aaron said, use the green arrows to initially populate the variations. I think the "Please Wait" delay is OK and most online shoppers are familiar with the concept, that said, the "Please Wait" should be more front & center so as to be obvious for the less experienced shopper...stops them getting click fever or back button crazy

You can see an example our use of choices here. http://www.biztoolsanalytics.com/Products/BizTools-Enterprise-Analytics-2009-QuickBooks-Edition__BEA-QB-2009.aspx

<SPAN style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">

<SPAN style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-language: EN-AU">John Power
<FONT style="COLOR: #008b8b">CEO - BizTools
www.biztoolsanalytics.com</FONT>
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