Rank: Member
Joined: 9/14/2009(UTC)
Posts: 3
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I'd like to know if anyone else is having this problem and if you've solved it.
In the Product Inventory section I have selected "Show Product as Back-Ordered, Do Not Allow Purchase" from the drop down menu. I then set "Available Quantity" to zero so that the product shows as back-ordered.
This works fine for a day but when I look at it in the morning the quanitity has increased and the product is showing as available on the website. I don't know why it is automatically increasing the quantity. last night it increased from zero to 13.
Does anyone have any ideas?
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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It sounds like you might have your inventory set to update when an item is added to the cart rather than when an order is placed. So what may be happening is when the cart cleanup process runs, it returns items to inventory. In the admin, go to the Options tab and click Inventory in the left column. Check the setting for "Reserve Inventory on". |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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