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Merchants: should Sales and Offers (Discounts) apply to Gift Certificates?
Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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One of our clients reported that when running a sale or order discount offer that gift certificates were being discounted. Their concern is that the gift certificate is essentially a payment method, not a product, so the discounted gift certificate could be used to pay for a discounted product order, essentially allowing a customer to get a double discount. Thoughts? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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I buy discounted gift cards to restaurants all the time (say what you will...lol)... $15 for $25, $20 for $50. However, it's pretty much a guarantee that we're going to spend the delta on booze and dessert.
In my web travels, I haven't come across the ability to buy discounted gift cards for merchandise. Either I'm not looking in the right place or it's a bad move for retailer. |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Nobody else has an opinion on this?
Personally I feel that this is a bug, or at the least, should be an option in the admin where a merchant can set whether they permit sales and discounts on gift certificates. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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Aaron -- to me it works as is -- I have a storewide 10 percent sale, and that sale DOES NOT apply to a Gift Certificate. You are discounting merchandise not the gift -- the sale will be given when the person uses the gift certificate.
The bug with Gift Certificates is the amount is counted TWICE in your sales volume - when someone purchases one, the amount is counted in your total, when the person uses one, the amount is counted in your sales total again. |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Joe,
What version are you running? I'm testing with 5.6. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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