Rank: Member
Joined: 5/6/2009(UTC)
Posts: 3
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When an item is returned and processed through an RMA, is the amount charged refunded automatically when the RMA is approved? Or does the refund need to be issued manually before the RMA is approved and/or closed?
Thanks,
Danny
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Refund has to be issued manually from the Order Payments screen. The screen should automatically reflect the credit due to the customer.
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