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fschimpf
#1 Posted : Saturday, December 17, 2005 12:07:00 PM(UTC)
fschimpf

Rank: Member

Joined: 3/6/2005(UTC)
Posts: 25

I recently had a problem with exporting orders that contain discounts.



The order calculates and displays properly for the customer. They receive an email with the correct amount acknowledging the order. The credit card payment is correct also.



When I export to Quickbooks, the order does not show the discount, nor is the total correct. It prints as the original amount prior to the discount being applied. The problem is consistent and happens on all discounted orders.



Any idea what's happening here?



Thanks

Frank
Frank Schimpf
Chesterfield Orchid Company

http://www.orchidco.com
fschimpf
#2 Posted : Saturday, December 17, 2005 4:53:25 PM(UTC)
fschimpf

Rank: Member

Joined: 3/6/2005(UTC)
Posts: 25

I did some more testing on this today. It looks like the discount does not show up on the order that is under Order Manager. Is this an export problem, or a discount problem?


Thanks

Frank
Frank Schimpf
Chesterfield Orchid Company

http://www.orchidco.com
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