Rank: Member
Joined: 6/7/2007(UTC)
Posts: 21
|
Hi I was wondering if anyone had advice on shipping notifications. The customer at my store receives the order receipt, but does not get the shipping notification.
i made a change in the "shipping complete" workflow by adding "send shipping info to customer" but when I tested it, it doesn't seem to work.
can anyone tell me what i'm doing wrong? |
|
|
|
|
|
|
Rank: Member
Joined: 11/24/2007(UTC)
Posts: 16
|
I don't think you are doing anything wrong. I am having the same problem... not sure why it doesn't auto email the shipping update.
|
|
|
|
|
|
Rank: Member
Joined: 10/29/2007(UTC)
Posts: 33
|
I was just working through this today. I wanted email sent to the customer as soon as I clicked on "Ship Package". I saw that emails would be sent to admin. I went to workflow and for "Package Shipped" it only had an update for Google checkout, So I added my own
Workflow step
Step Name: Shipping Email to Customer
Use Template: Shipping Update
Email To: To Customer
Tested successful. |
|
|
|
|
|
|
Rank: Member
Joined: 4/23/2007(UTC)
Posts: 53
|
Same issue for us . . . customer receives the order receipt, but not the shipping notification. How dicey is creating a new workflow? Is creating a new workflow as Todd describes easy to do in the admin panel (didn't see it) or do I need to seek outside help? Thank you, Joe www.georgehowe.com
|
|
|
|
|
|
Rank: Member
Joined: 5/2/2005(UTC)
Posts: 259
|
We're hitting this problem too. Any possibility that this has been addressed in a Service Pack?
|
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
|
Yes, we're investigating this issue for several customers and hope to have a hot fix or service pack fix available soon.
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.