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Medium Image Bug for Products?
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JABevan
#1 Posted : Thursday, October 26, 2006 9:09:02 AM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
I created two different products. On the first, I setup the product, categories, customer choices, etc. etc. The second I did the same and added the images. The second looked good so I went back to the first and added images. The product images for both show up in the category, but when I click on the first product its medium image does not show up. I've tried deleting, saving, and readding the image. I've tried a different image. I've compared all the settings for the first and second product side-by-side (exactly the same). I cannot get the image to show up on the first.

It seems that if you create a product and save it without an image then you can't go back and add an image??? Can anyone confirm?
JABevan
#2 Posted : Thursday, October 26, 2006 12:18:19 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
This is definitely a bug. You also cannot rename the product once its been created. Again, this only applies to the product page, not the category page.
Nick Alberti
#3 Posted : Thursday, October 26, 2006 1:22:41 PM(UTC)
Nick Alberti

Rank: Member

Joined: 9/27/2004(UTC)
Posts: 1,099
Are you seeing any errors in the Event Log?

You should be able to go back in and add an image, as well modify the product name.
BV Software
JABevan
#4 Posted : Thursday, October 26, 2006 1:48:01 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
I'm seeing so many errors in the event logs, I'm not sure which is associated with which. I know most of these are not associated, but I thought it would be worh listing them.

mscorlib
Padding is invalid and cannot be removed.[ at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast) at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount) at System.Security.Cryptography.CryptoStream.FlushFinalBlock() at System.Web.Configuration.MachineKeySection.EncryptOrDecryptData(Boolean fEncrypt, Byte[] buf, Byte[] modifier, Int32 start, Int32 length, Boolean useValidationSymAlgo) at System.Web.UI.ObjectStateFormatter.Deserialize(String inputString) ]

System.Web
Maximum request length exceeded.[ at System.Web.HttpRequest.GetEntireRawContent() at System.Web.HttpRequest.GetMultipartContent() at System.Web.HttpRequest.FillInFormCollection() at System.Web.HttpRequest.get_Form() at System.Web.HttpRequest.get_HasForm() at System.Web.UI.Page.GetCollectionBasedOnMethod(Boolean dontReturnNull) at System.Web.UI.Page.DeterminePostBackMode() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]

mscorlib
Access to the path 'd:\ftp\username\Htdocs\store\Files\4d4e7cce-01a6-44da-96a4-ff0b6ef2f786_song.mp3.config' is denied.[ at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access) at BVSoftware.Bvc5.Core.Catalog.ProductFile.SaveFile(String fileid, String fileName, String ApplicationBasePath, Stream file) at BVAdmin_Controls_FilePicker.DownloadOrLinkFile(ProductFile file, bvadmin_controls_messagebox_ascx MessageBox1) at BVAdmin_Catalog_FileVault.AddNewImageButton_Click(Object sender, ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]

App_Web_ezjmizvj
Object reference not set to an instance of an object.[ at BVAdmin_Catalog_ProductChoices.Page_Load(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]

App_Web_jxyixkgw
Object reference not set to an instance of an object.[ at BVAdmin_BVAdminProduct.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]

bvc_ProductPropertyValue_u line:15
547 0 The INSERT statement conflicted with the FOREIGN KEY constraint "FK_bvc_ProductPropertyValue_bvc_Product". The conflict occurred in database "DB", table "dbo.bvc_Product", column 'bvin'.

System.Xml
There is an error in XML document (0, 0).[ at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at BVSoftware.Bvc5.Core.Utilities.SortableCollection`1.FromXml(String data) ]

Low Stock Report
Low Stock Report Failed

System.Web
Unable to validate data.[ at System.Web.Configuration.MachineKeySection.GetDecodedData(Byte[] buf, Byte[] modifier, Int32 start, Int32 length, Int32& dataLength) at System.Web.UI.ObjectStateFormatter.Deserialize(String inputString) ]

System.Xml
Root element is missing.[ at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc) at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDocument.LoadXml(String xml) at BVSoftware.Bvc5.Core.Contacts.Address.ReadAddressesFromXml(String xmlData) ]
JABevan
#5 Posted : Thursday, October 26, 2006 1:50:05 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
These repeat several times each...
Nick Alberti
#6 Posted : Thursday, October 26, 2006 1:56:19 PM(UTC)
Nick Alberti

Rank: Member

Joined: 9/27/2004(UTC)
Posts: 1,099
Make sure the ASP.NET user account has full access to the images and files folder. This should resolve your image issue.

I'm still not sure about your product renaming issue. Create a support ticket and provide your store log-in info (if you don't mind).

http://www.bvsoftware.com/Support/Default.aspx
BV Software
JABevan
#7 Posted : Thursday, October 26, 2006 2:01:02 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
ASP.NET does have full access.
Nick Alberti
#8 Posted : Thursday, October 26, 2006 2:06:41 PM(UTC)
Nick Alberti

Rank: Member

Joined: 9/27/2004(UTC)
Posts: 1,099
Is it possible that I can connect to your site and view this behavior? We don't have any other reports and I can't seem to duplicate this one.

Submit a ticket so I can work with you on resolving this issue.

Thanks.
BV Software
JABevan
#9 Posted : Thursday, October 26, 2006 2:48:26 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
Ok, I just submitted a ticket.

Also, another big issue.... files that are uploaded to the Files folder are not showing up in File Vault. We are uploading several hundred files today and nothing will upload anything over 4.0MB (3.9 is fine, 4.0 gives a run time error). I tried to do a batch upload to the Files folder, but the files do not show up in the drop down of the File Vaults page...
JABevan
#10 Posted : Thursday, October 26, 2006 3:16:41 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
I should clarify that last note a little bit, the File Download Browser (linked from File Vault) does not recognize anything uploaded to the Files directory and only lists a handful of uploads...
Andy Miller
#11 Posted : Thursday, October 26, 2006 3:51:50 PM(UTC)
Andy Miller

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 2,136

Was thanked: 1 time(s) in 1 post(s)
JABevan, you wrote that ASP.NET does have full access but the 3rd error in the list you posted shows that it does not. You should probably double (triple) check.
Andy Miller
Structured Solutions

Shipper 3 - High Velocity Shipment Processing
JABevan
#12 Posted : Thursday, October 26, 2006 6:18:21 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
I checked when Nick asked me to, I'm looking at the permissions on the Files folder right now...


ASP.NET user Full Control

I'm stumped.
Noah
#13 Posted : Thursday, October 26, 2006 6:27:54 PM(UTC)
Noah

Rank: Member

Joined: 11/6/2003(UTC)
Posts: 1,903
Depending on how the site is setup IIS_WPG, ASP_NET, and NETWORK_SERVICE may need modify.
Noah
JABevan
#14 Posted : Thursday, October 26, 2006 7:06:36 PM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
I am not convinced that permissions is the problem. Can someone help explain the logic behind it?
JABevan
#15 Posted : Friday, October 27, 2006 9:25:44 AM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
If the scripts are uploading and publishing pictures, and uploading file downloads in the File Vault, how can the ASP.NET user not have permissions??? Also, why would the product name not change on the Product page (but does change on the category page)?

These don't seem to indicate to me a permissions problem guys...
Andy Miller
#16 Posted : Friday, October 27, 2006 9:39:51 AM(UTC)
Andy Miller

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 2,136

Was thanked: 1 time(s) in 1 post(s)
JABevan,

I have no idea if the issue is related to permissions. Since there are no dates associated with the log entries you posted, it is impossible to tell if the messages are even related. I mentioned the entry for 2 reasons: 1) it "feels" like a permission issue, and 2) it is easy to get permissions wrong.

To get a better idea if permissions are related, try this:

1. Clear the event log (there is a button to clear the log at the top of the list).
2. Reproduce the problem.
3. Go back to the event log and see if there are any permission errors recorded.
Andy Miller
Structured Solutions

Shipper 3 - High Velocity Shipment Processing
JABevan
#17 Posted : Friday, October 27, 2006 9:57:30 AM(UTC)
JABevan

Rank: Member

Joined: 10/12/2006(UTC)
Posts: 57
I'm only getting two events that are associated with the File Vault:

Request timed out.[ ]

mscorlib
Access to the path 'd:\ftp\user\Htdocs\store\Files\ecd66e22-3f58-492d-a430-5e37dbeb2add_02failed.mp3.config' is denied.[ at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access) at BVSoftware.Bvc5.Core.Catalog.ProductFile.SaveFile(String fileid, String fileName, String ApplicationBasePath, Stream file) at BVAdmin_Controls_FilePicker.DownloadOrLinkFile(ProductFile file, bvadmin_controls_messagebox_ascx MessageBox1) at BVAdmin_Catalog_FileVault.AddNewImageButton_Click(Object sender, ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]

The first error is expected for bigger files. The second is weird but not a big deal, it's not a big file but it failed the first time, the second time it worked.

There aren't any log files for uploading to the Files directory. The files just didn't show up. Now we can't check or test because the File Vault only lists 25 files or so, so we can't see any new files we upload... even through the File Vault interface...
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