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298 CLOSED: SP1: Free Shipping - does not get applied
Rank: Member
Joined: 8/17/2006(UTC)
Posts: 681
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Hi,
I have Free Shipping selected for several products, however since SP1 it seems that this does not get applied.
Corneliu. |
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Rank: Member
Joined: 9/24/2003(UTC)
Posts: 402
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Same problem here on my test site. Worked fine prior to SP1. Seeing as we ship free on the majority of our products this is as big a snafu as the previous minimum quantity issue that was finally corrected on the 16th of November.
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Rank: Member
Joined: 4/4/2004(UTC)
Posts: 670
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uhm.. I see nothing on product edit to allow free shipping? was this ever a feature. has this been removed?
Scott Mech
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Rank: Member
Joined: 9/24/2003(UTC)
Posts: 402
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Rank: Member
Joined: 8/17/2006(UTC)
Posts: 681
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Scott,
I use the "Free Shipping" Offer in Marketing to make some of the products with free shipping.
I set it up with no promotional code required.
I suppose it's a workflow problem, but can't figure it out at the momment.
Corneliu. |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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I doubt it is a workflow problem. The free shipping discount is evaluated by ShippingProvider (the dispatch code that figures out the shipping costs for alll shipping methods).
I just did a quick test and Free Shipping worked for me (I have SP1). |
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Rank: Member
Joined: 8/17/2006(UTC)
Posts: 681
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Ok,
I figured it out. An existing (old) Free Shipping that was defined in before SP1 does not work. Does not matter what I do with it but it does not get applied. I created a new Free Shipping, selected the same values + products and this one gets applied.
I consider the issue fixed, but it's good for others to be aware :)
Corneliu. |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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That makes sense. I defined the Free Shipping offer pre-SP1, but I had left it disabled. I enabled it to do the test and it worked. I think enabling does the same thing as creating a new one. |
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Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
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I'm not entirely sure why a pre SP1 free shipping offer would not work post-SP1, but if anyone else has any problems with the free shipping offers after deleting and re-creating the offer please let me know and I will look into it further. Thanks! |
Justin Etheredge
Senior Software Engineer
BVSoftware |
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Rank: Member
Joined: 9/24/2003(UTC)
Posts: 402
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Exactly the problem here as well. It seems anything defined in pre SP1 is lost. Will try to recreate later.
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Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
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We found a bug in the offer code. You must have at least two offers defined or none of them will run. The first offer can be disabled. |
Justin Etheredge
Senior Software Engineer
BVSoftware |
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Rank: Member
Joined: 4/4/2004(UTC)
Posts: 670
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am i hearing this correct -
there are no way to set free shipping on the product. but instead, set an offer for free shipping.
so every new product I create, I have to go modify the offer?
Scott Mech
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Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
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Currently, yes, this is the way that it works. |
Justin Etheredge
Senior Software Engineer
BVSoftware |
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