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368: OPEN - gift certificates not being applied to order total
Rank: Member
Joined: 1/23/2006(UTC)
Posts: 103
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I'm having the problem of gift certificates not being applied to the order total on the order review screen or the receipt. When I view the order on the back end it says the credit card used to pay the remainder of the amount was charged the full amount.
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Rank: Member
Joined: 1/23/2006(UTC)
Posts: 103
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Here is what the Payment Information section of the order review page in the admin section shows:
Credit Card
Gift Certificate
Gift Certificate
Authorized: $177.95
Charged: $177.95
The gift certificates are for 10.00 each so the total should be 157.95. 177.95 is shown in in customer order review section, receipt, and order review page.
Here is what the database shows:
10.0000000000 10.0000000000 2006-12-08 08:24:00.030 KHP7UEZLRSWICPHWZ3ET 895d3aff-d634-4113-b4db-862b305451f1
10.0000000000 10.0000000000 2006-12-08 08:24:00.187 Z3ETJZO7HEM4RBWIPPUZ 895d3aff-d634-4113-b4db-862b305451f1
157.9500000000 157.9500000000 2006-12-08 08:24:00.297 895d3aff-d634-4113-b4db-862b305451f1
So the database shows the credit card as having been charged the correct amount. Only the receipts and review pages appear to be wrong.
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Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
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Hmm, is there a way to check with your credit card provider and see what amount was actually charged to the card? Also, can we get a screenshot of the payment page so we ca see exactly what is shown? |
Justin Etheredge
Senior Software Engineer
BVSoftware |
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Rank: Member
Joined: 1/23/2006(UTC)
Posts: 103
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Howdy, I logged into my credit card processor and the correct amount for orders is being charged to the credit cards. Here is a couple of screenshots from bv5. One is the review order screen the customer has access to and the other is the payment screen only the administrator has access to. ChristianMoments attached the following image(s):  customer.png (38kb) downloaded 16 time(s).You cannot view/download attachments. Try to login or register.
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Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
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I think you may be a bit confused on the order editing screen. Let me see if I can help clear this up a bit.
On the top right is the order total, which will show the total amount authorized and charged for the whole order. For example, if the credit card hadn't been charged yet, and only the gift card had been used, then it would have still showed up as 10.00 authorized and 10.00 charged. This is just the terminology that we chose to use for the whole order. On the left side though, under each payment header, we display how much was actually charged to each payment method. You see under where it says "Credit Card" it shows that it was charged for 10.91 and then under the Gift Certificate it shows that it was debited for 10.00.
This way we can have any number of payments, and the top right will display the totals, while each payment method shows exactly how much it, individually, was debited for. I hope this helps clear things up for you!
Thanks,
Justin |
Justin Etheredge
Senior Software Engineer
BVSoftware |
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Rank: Member
Joined: 1/23/2006(UTC)
Posts: 103
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It clears things up a little. In the bottom where it says Authorized and Charged it should state 10.91 instead of 20.91 because a 10.00 gift certificate is used. The customer thinks that his card was charged 20.91 because the discount for the gift certificate does not show up under "Authorized" and "Charged"
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Rank: Member
Joined: 1/3/2004(UTC)
Posts: 1,497
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I suggest removing the customer's name, etc. from those screens shots. |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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I don't think Gift Certificates are treated as discounts. They are treated as forms of payment. Perhaps you could change the term "Authorized and Charged" to "Paid". |
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Rank: Member
Joined: 1/23/2006(UTC)
Posts: 103
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Any status update on this? I also noticed that in the review screen for the 2004 checkout, the customer is not shown that the gift certificates they entered have been applied to their order total until after they check out. We get a lot of complaints from customers frustrated when they get to the review screen and it doesnt show their gift certificates being applied to the balance. They think the order grand total will be charged to their card. The gift certificate feature is mission critical for my client. They spent 3000 dollars getting gift cards made up and are frustrated because the gift certificates feature doesn't work properly and confuses customers.
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Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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How would the screen info look if a gift card was used, but the value of the card wasn't fully exhausted???
$40.00 gift card, $25.00 purchase.... No need for credit card. How does the $15.00 gift card balance get displayed? |
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Pessimists buy parachutes. |
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