I'm having some major issues trying to edit orders.


I went in to the admin, and tried to edit an order, but was unable to do so.



I'd placed the original order with a quantity of 1. I changed it to 2, but nothing I clicked would apply the changes.

Then I tried deleting the product and adding it back in.

Even though I specified a quantity of 2, it came up as a quantity of 0. (Actually, it was blank.)

So, I can't add new products to an existing order, nor can I edit the products.



Any thoughts??

Not when trying to edit the amount. Only when trying to delete the product. (Which I'm assuming is because it's throwing errors when trying to delete a product with 0 quantity. (Which in theory means it shouldn't be there I guess?))

Here's the log:

12/11/2006 9:15:29 AM Error <br>Session:809dcff2-ff0d-4c8e-a1e6-65d18262f234<br>To:http://www.firefold.com/BVAdmin/Orders/EditOrder.aspx?id=d9e967b7-77a7-488b-89ee-75ec8d16360e <br>From:http://www.firefold.com/BVAdmin/Orders/EditOrder.aspx?id=d9e967b7-77a7-488b-89ee-75ec8d16360e<br>User:192.168.129.187(192.168.129.187)<br>Agent:Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)
12/11/2006 9:15:29 AM Microsoft.VisualBasic Conversion from string "" to type 'Decimal' is not valid.[ at Microsoft.VisualBasic.CompilerServices.Conversions.ToDecimal(String Value, NumberFormatInfo NumberFormat) at Microsoft.VisualBasic.CompilerServices.Conversions.ToDecimal(String Value) at BVAdmin_Orders_EditOrder.ModifyQuantities(Order o) at BVAdmin_Orders_EditOrder.SaveOrder() at BVAdmin_Orders_EditOrder.btnSaveChanges_Click(Object sender, ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]
12/11/2006 9:15:14 AM Microsoft.VisualBasic Conversion from string "" to type 'Decimal' is not valid.[ at Microsoft.VisualBasic.CompilerServices.Conversions.ToDecimal(String Value, NumberFormatInfo NumberFormat) at Microsoft.VisualBasic.CompilerServices.Conversions.ToDecimal(String Value) at BVAdmin_Orders_EditOrder.ModifyQuantities(Order o) at BVAdmin_Orders_EditOrder.SaveOrder() at BVAdmin_Orders_EditOrder.ItemGridView_RowDeleting(Object sender, GridViewDeleteEventArgs e) at System.Web.UI.WebControls.GridView.OnRowDeleting(GridViewDeleteEventArgs e) at System.Web.UI.WebControls.GridView.HandleDelete(GridViewRow row, Int32 rowIndex) at System.Web.UI.WebControls.GridView.HandleEvent(EventArgs e, Boolean causesValidation, String validationGroup) at System.Web.UI.WebControls.GridView.OnBubbleEvent(Object source, EventArgs e) at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) at System.Web.UI.WebControls.GridViewRow.OnBubbleEvent(Object source, EventArgs e) at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) at System.Web.UI.WebControls.ImageButton.OnCommand(CommandEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]
12/11/2006 9:15:14 AM Error <br>Session:809dcff2-ff0d-4c8e-a1e6-65d18262f234<br>To:http://www.firefold.com/BVAdmin/Orders/EditOrder.aspx?id=d9e967b7-77a7-488b-89ee-75ec8d16360e <br>From:http://www.firefold.com/BVAdmin/Orders/EditOrder.aspx?id=d9e967b7-77a7-488b-89ee-75ec8d16360e<br>User:192.168.129.187(192.168.129.187)<br>Agent:Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)

OK. I'll run throught it again, writing down each step.

Note 1: I placed the order as a customer, not as an admin. (So I created a new account, and placed an order.)

Step 1: Log into bvadmin.
Step 2: Go to Order. (clicking 'view')

Note 2: The order currently shows quantity area as blank, so line total is $0.00 for each item there.

Step 3: I click 'edit order' and scroll down to the list of products

Note 3: It's not specific to any one product

Step 4: Change quantity

Step 5: Scroll down to the area below the total and click 'save changes'

Note 4: It displays the message 'changes saved' but nothing changes. The quantity area is still blank, and the total hasn't changed.

Side note: I also tried clicking 'edit' on the product, changing the quantity, and then clicking 'save changes' on the 'edit line item', and it displays the message 'Line Item Updated' but again, nothing changes.

Side note 2: During this entire process no new errors were put into the event log.


Any thoughts?

No. The correct quantity of the order shows up if I don't edit it.

If I try to edit it, nothing happens. If I try to add something, it shows up as a blank quantity.

So, when I (as a customer) placed the order, the quantity was 1.
When I logged into the admin and tried to edit it, I couldn't change it from quantity= 1.

So I deleted it, and tried to add it back in. (And I even tried adding a completely different product.)

Both times they showed up as a blank quantity, and I was unable to change them.

Does that make sense?

I did that, and sent you 3 different emails

Chris

Actually it's set as stock disabled. (The stock amount is not monitored.)

That's what doesn't make sense.

If I enable the monitoring of that item and adjust the amount, I can change it, but if it's an item that I don't monitor stock for, I can't change the amount.