I'm new to the BVC another ecommerce product, so I have a few questions that hopefully will be easy to answer. This is a more sophisticated cart that I've used in the past, so hopefully there are valid solutions or reasons for my questions. :)


I use Authorize.NET and Paypal as my payment methods.



1. Paypal Express Payment Pending

Once these clear, they don't automatically update the payment as paid. So far I have to delete the Paypal Payment and enter it in as cash, which of course won't let me do a refund via Paypal within the shop admin in the future. Is there an easier way to get this to update the Paypal Express payment as paid once it clears?



2. Credit Card Orders with totals of 0

We are getting quite a few orders with totals of 0, nothing in the invoice. Most of the time, these do have a successful payment and order payment total, the zero'd out transactions appear after the successful ones. Why are these happening? Is it because a customer refreshes or double-clicks on the Order Complete page, running it more than once? If so, I like that it doesn't run their card again, we had issues with that happening in our last cart. Right now I'm just deleting these orders. However, the customers are getting emails on these orders with totals/items of 0, and its confusing.



3. Credit Card Orders that are Declined

We get a few orders a week that come through as declined payments. Is this just because their card had insufficient funds, or they had a wrong address? Should we be contacting these customers to obtain valid information to successfully run their cards? I have a ton since our launch that we should either try to contact the customer or delete. Again, in the past with our other shopping cart, declined cards never got through with their order and didn't get an Order #. I like the idea of trying to save the sale though, but would just like to understand if it was declined for a minor reason, or the embarassing customer's insufficient funds. :)



4. Refunds via the BVC5 Admin

I love this feature, it saves me sooo much time! There are a few credit cards however, that do not successfully allow refunds or voids. Is there anything I can do to get all to run voids or refunds through the shopping cart Admin?

I took your suggestions, and Authorize.net didn't give me any clue on most of the transactions, so we called a few customers and all we needed on most of them was the CVV number on the back. I have this as a required field, so maybe they are entering the wrong number, I'm not sure...