Greetings,

After spending the last four months researching a wide variety of ecommerce platforms to replace our current legacy system, I've come across BV5 and gotta say. the early research looks promising. It looks like there's a wide range of successful users, support systems look healthy, development community seems active and engaged -- all critical elements of a potential fit.

First, a bit of background. Overland.com is an established cross-channel retailer, with thirteen retail stores and a rapidly growing internet presence. We generally have about 1200 items online [roughly 60,000 skus], and received about a half million visits in the past 12 months. We're currently talking with a software group whose ERP product handles purchase orders, inventory management, distribution, retail POS and order fulfillment; the missing element is the web store. The web store orders, customers and inventory will be fully integrated into the ERP system, so my main concerns are ease of use, dependability, available marketing tools and

> Would appreciate contact with users or developers with experience integrating a web analytics program [WebTrends or similar].
> What tools are available for basic CRM; ie, consolidate various similar customer records into one...
> I understand transactional emails do not carry tracking codes. Any options available to overcome this limitation?
> Also, I expect we'll need the services of an experienced site designer to modify the look & feel. Any recommendations?

Please forgive me for including multiple questions in a single post. Thanks in advance for your help.

Dave