Rank: Member
Joined: 2/18/2006(UTC)
Posts: 172
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<SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana">1. Can anyone tell me how I should do a refund to the customer if all my customer credit cards get disappears after I get a payment? I made some changes under Options ---> Orders …
This is what I have now:
Cleanup Orders Older Than ---> 365 days<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
<SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana">Run Cleanup Every ---> 1450 hours
I am still loosing all credit card numbers….
2. BV5 has a ‘Sign up to receive our latest offers by e-mail’ option, I was wondering where all those email going to? I have entered couple of email addresses and can’t find them anywhere.<BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break"><o:p></o:p>
<o:p>[3] [/3]</o:p>
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Rank: Member
Joined: 1/3/2004(UTC)
Posts: 1,497
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While it may not be the answer you want for #1, but you would need to contact the customer to get the number from them. Setting your cleanup values to what you have now will cause the number of carts to be quite large that are held in the system. The values for the cart cleanup is a different set of numbers than the credit card cleanup. The CC cleanup runs every 24 hours and cleans up completed orders older than 7 days. The 7 can be edited in the database directly, but the 24 is hard-coded. You would probably be violating some CC company rules if you tried to keep the card numbers, but I don't know how long that is. |
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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I think the credit card numbers are tied to the cleanup -- every 7 days -- which can be changed under settings -- my site holds the numbers for 7 days. |
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Rank: Member
Joined: 2/18/2006(UTC)
Posts: 172
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Ok, I didn't know that I can keep credit card numbers only for 7 days.
What would you <SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">recommend to have here:
Cleanup Orders Older Than ---> [color=red>???</FONT>
Run Cleanup Every ---> <FONT color=red>???[/color]
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Rank: Member
Joined: 1/3/2004(UTC)
Posts: 1,497
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The admin settings are for cart cleanup only. I was surprised at this, but located where the code does the cleanup and saw that different numbers are being used for CC cleanup. The 7 days can be extended by changing the value in the database directly. The orders must be marked "complete" before the CC number is removed. |
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