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Add to cart and login sometimes not working.
Rank: Member
Joined: 4/3/2007(UTC)
Posts: 56
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Several users have reported issues that seem to be related but I cannot duplicate. One person experienced this internally (using IE7), so we know it IS happening, but I am not sure why. Any ideas?
Issue 1
After entering login information and clicking submit--nothing appears to happen. Page appears to simply refresh. User is not logged in and no error messages are displayed.
Issue 2
After entering login information and clicking submit--user is taken to home page (as expected) however the user is not logged in.
Issue 3
Users are reporting that when then click the add button the product is NOT added to the cart. User is taken to the cart page. The cart displays the message that the cart is empty click here to continue shopping. Also, in the upper right hand corner. The number of items in cart and dollar amount remain at zero. This is occurring for any and all product the user attempts to add to the cart
We are using SP2 with hotfixes applied.
The site has always worked fine for me, so I am having difficulty troubleshooting this one.
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Rank: Member
Joined: 4/3/2007(UTC)
Posts: 56
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Issue has been resolved. I discovered which user was experiencing the problem internally and discovered that she had her cookie security settings under the IE privacy tab set too high. Lowering it to default fixed the issue.
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Rank: Member
Joined: 1/3/2004(UTC)
Posts: 1,497
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This brings the question of detecting the cookie setting and showing an alert to the customer if their cookie permissions are not corrct to allow purchasing. |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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The pattern that I use is to create a cookie when a page is loaded, then attempt to read the cookie when the user clicks on something causing a postback. If I can not read the cookie, then I display a message. If you search my website for Checkcookie.ascx you'll find an ASP.NET user control that implements that pattern.
[I tried to link to the page, but the forum software inserts <b> </b> before the word cookie, which breaks the link] |
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Rank: Member
Joined: 5/24/2004(UTC)
Posts: 4,147
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Would be cool if BV could roll something like this into BVC5 messages. Hint, hint. |
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