Rank: Member
Joined: 11/27/2007(UTC)
Posts: 2
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A 1 year support contract is described as $499 for 1 year with 5 incidents.
What is an incident?
Does this mean after 5 problems I have used up the entire support contract?
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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An incident is one issue that is resolved from start to finish. If it takes an hour or a month to resolve it counts as one incident. Yes, after 5 incidents you will need to purchase more support.
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