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Cliff
#1 Posted : Wednesday, December 5, 2007 5:40:28 PM(UTC)
Cliff

Rank: Member

Joined: 5/24/2004(UTC)
Posts: 4,147

Steps:

1. One Page Checkout.
2. Sign In.
3. Click 'Address Book' button.
4. Click 'Bill To' button next to address.

Result: Billing address is added to billing fields, but still hidden in anthem panel, with 'same as shipping' still checked. This is a serious usability issue because the user can't see that anything has happened. If they think to de-select the billing checkbox, they will see it, but if they click it again out of confusion, the address will obviously revert back to the shipping address.

Solution: If billing address != shipping address, automatically de-select billing checkbox.
Cliff
#2 Posted : Wednesday, December 5, 2007 6:35:54 PM(UTC)
Cliff

Rank: Member

Joined: 5/24/2004(UTC)
Posts: 4,147

I've done the following as a temporary fix, which will uncheck the billing checkbox and show the billing address fields if the 'bill to' button is ever clicked, including if it's the same address. I think comparing the addresses would still be optimal, though. Additions in bold:

Code:

Public Sub AddressSelected(ByVal addressType As String, ByVal address As Contacts.Address) Handles AddressBook1.AddressSelected
If String.Compare(addressType, "Billing", True) = 0 Then
LoadBillingFromAddress(address)
Me.pnlBilling.UpdateAfterCallBack = True
[b]Me.pnlBilling.Visible = True[/b]
[b]Me.chkBillToSame.UpdateAfterCallBack = True[/b]
[b]Me.chkBillToSame.Checked = False[/b]
ElseIf String.Compare(addressType, "Shipping", True) = 0 Then
LoadShippingFromAddress(address)
Me.pnlShipping.UpdateAfterCallBack = True
UpdateShipping()
End If
End Sub


Let me know if you see any problems with doing this, at least temporarily.
jetheredge
#3 Posted : Thursday, December 6, 2007 9:09:14 AM(UTC)
jetheredge

Rank: Member

Joined: 3/1/2006(UTC)
Posts: 1,142

Thanks, we will look into adding this.
Justin Etheredge
Senior Software Engineer
BVSoftware
jetheredge
#4 Posted : Thursday, December 6, 2007 9:37:58 AM(UTC)
jetheredge

Rank: Member

Joined: 3/1/2006(UTC)
Posts: 1,142

We will roll this into the SP3.1 patch. We feel that showing the billing address any time that someone clicks "bill to" would be optimal, even if the addresses are the same. Our reasoning is that people may click on the "Bill To" button and if they don't see anything happening, then they may feel this is broken. Even if it is just showing the same address as the shipping part.
Justin Etheredge
Senior Software Engineer
BVSoftware
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