We are getting this error when trying to create a new order in the Admin > Orders > New Order. Create a new order, fill out all of the information, click the shipping rates button and you get this error, but only in the Admin section, cart and checkout work ok.




<H1>Server Error in '/' Application.
<HR width="100%" color=silver SIZE=1>
</H1>
<H2>Input string was not in a correct format. </H2>
[color=#ffffcc>

[tr ][td ]<CODE>An]</b>location of the exception can be identified using the exception stack trace below.[/code] [/td][/tr]</TABLE>


<B>[1]

Version Information:[/1] Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433





This is showing in the Event log.




[table id=ctl00_MainContent_gvEvents style="WIDTH: 100%; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=5 border=0]
[tr ][td ] [/td][td vAlign=top align=middle]&lt;input id=ctl00_MainContent_gvEvents_ctl03_btnDelete title=Delete style="BORDER-TOP-WIDTH: 0px; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px" onclick="return window.confirm('Are you sure you want to clear this event?');" type=image src="http://www.somethingmorestore.com/bvadmin/images/buttons/Delete.png" name=ctl00$MainContent$gvEvents$ctl03$btnDelete> [/td][td vAlign=top align=left]9/10/2008 9:09:31 AM[/td][td vAlign=top align=left]mscorlib[/td][td vAlign=top align=left]Input string was not in a correct format.[ at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer&amp; number, NumberFormatInfo info, Boolean parseDecimal) at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) at System.Web.UI.WebControls.ImageButton.LoadPostData(String postDataKey, NameValueCollection postCollection) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackDataHandler.LoadPostData(String postDataKey, NameValueCollection postCollection) at System.Web.UI.Page.ProcessPostData(NameValueCollection postData, Boolean fBeforeLoad) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ][/td][/tr][/table]


[table id=ctl00_MainContent_gvEvents style="WIDTH: 100%; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=5 border=0][tr class=alternaterow][td ]
[/td][td vAlign=top align=middle]&lt;input id=ctl00_MainContent_gvEvents_ctl04_btnDelete title=Delete style="BORDER-TOP-WIDTH: 0px; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px" onclick="return window.confirm('Are you sure you want to clear this event?');" type=image src="http://www.somethingmorestore.com/bvadmin/images/buttons/Delete.png" name=ctl00$MainContent$gvEvents$ctl04$btnDelete> [/td][td vAlign=top align=left]9/10/2008 9:09:31 AM[/td][td vAlign=top align=left]Error[/td][td vAlign=top align=left]&lt;br&gt;Session:51f62746-b4bc-4a73-8cb3-f82b64b2a61d&lt;br&gt;To:https://www.somethingmorestore.com/bvadmin/orders/neworder.aspx &lt;br&gt;From:https://www.somethingmorestore.com/bvadmin/orders/neworder.aspx&lt;br&gt;User:216.171.252.54(216.171.252.54)&lt;br&gt;Agent:Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)



Anyone have any ideas what the problem maybe

Thanks in Advance

Richard
www.somethingmorestore.com






[/td][/tr][/table]

Ok I have a little more information on this. After working with the Brendon at Resposio I have figured this much out. We had an automatic update the other day from Microsoft, I am assuming it had something to do with IE 7.
When using IE7 version 7.0.5730.11 we get the error, but if I open Firefox , version 3.0.1, everthing works like a champ. Anyone have any ideas what has changed with IE7?

Richard
www.somethingmorestore.com

It works with IE6 ok and FireFox 3.0.1. Checked on 4 Different Desktops and 1 Laptop all Dell and running xp 2 with service pack 3 with all the lastest updates.

Richard
www.somethingmorestore.com

Satya, never figured it out. We are using FireFox to process all phone orders that come. It has something to do with the last couple of Mircrosoft updates that came through. I have been reading on Microsoft but haven't come up with anything yet. Seems funny that a browser would throw and error but who knows. Whats funny is the last IE update was on 8/13/08 and this didn't start happening till the first week in September. We have had securtiy updates come in around that time too, but still trying to figure it out.

Anyone else having any problems processing new order in admin with IE 7 running sp3 with all updates?

Richard

Yeah Satya, 5th post down. Failed on 4 dell desktops and 1 lap all running windows xp service pack 3 with all updates and using IE7 version 7.0.5730.11.

Richard
www.somethingmorestore.com

Hey Richard,

I found this interesting article on a similar error. May be you are also running into the same issue.

Did you add any browser checking into the page in question? I am 99% certain that its primarily because of some custom coding that you might have added to stock BV5. Because if it were in the stock code base, it should have failed for all of us. Also, this is not a server side error because if it is, then it should fail in all the browsers.

Definitely it should be some client side code which is failing for IE v 7 alone. I guess we have narrowed it down. Check the page for any recent modifications/addition you did. Compare the page which is failing with the stock file and see what the changes are. Else, post your modified file here and we should be able to figure out the difference.