Rank: Member
Joined: 6/1/2004(UTC)
Posts: 720
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I have setup a manufacturer and assigned them to a product. When the product is ordered and the credit card successfully charged the manufacturer is not being sent and email. I see that there are numerous email template options to assign to a manufacturer.
Would this be due to the fact that the product in question is a non-shipping product?
Thanks,
Derek |
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Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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'Ship from' and 'shipping/non-shipping' are the triggers. |
Optimists invent airplanes,
Pessimists buy parachutes. |
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Rank: Member
Joined: 6/1/2004(UTC)
Posts: 720
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Thanks Mitch,
I see what you mean in the product config. Are you saying that something toggled as non-shipping will not send out an email no matter which option you choose in the ""ship from"? What if the "manufacturer" provides a digital product or other on your behalf and needs to be informed or an order?
Thanks,
d. |
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Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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If non-shipping causes a manufacturer NOT to receive an order email, you may need to set up a workflow task to send one anyway - but this may set up a global condition that will send to manufacturers even if they aren't going to drop-ship for you. I haven't tested to see if this will work, but it's worth a shot. |
Optimists invent airplanes,
Pessimists buy parachutes. |
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