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Coupon error in /bvadmin/orders/EditOrder.aspx
Rank: Member
Joined: 12/19/2006(UTC)
Posts: 153
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The order total coupon does not work if you to edit an order and try to apply it to the order (error is 'coupon does not apply to order'.)
Yes the coupon is valid and all criteria are met for the order to have the applicable coupon apply. A simple test is to create a coupon, put no monetary or quantity requirements other than to require promotional code, wait for a new order, then try to apply the coupon with edit order. . . fails to work.
Free shipping coupons do work in 'edit order' but the order total does not.
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Rank: Member
Joined: 1/10/2008(UTC)
Posts: 10
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I am having the same problem. I cannot add a promo code to an order that has already been placed. It says "Coupon code does not apply to this order." The promo is a standard 25% off, no restrictions, unlimited uses, and it works fine if used by the customer at checkout.
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Rank: Member
Joined: 11/9/2008(UTC)
Posts: 17
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I am having the same problem too, it works fine from the cart page just in adding, but when the customer try to remove it an error occur.
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Rank: Member
Joined: 11/9/2008(UTC)
Posts: 17
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Any updates ??? it is urgent :(
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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This issue was reported too late to make the 5.5 service pack.
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Rank: Member
Joined: 11/9/2008(UTC)
Posts: 17
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But this is a bug .. and it was working perfect in the previous versions !! I can't delete it from my site now !!
Is there any way to work around?
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Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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The un-deletable coupon is only 'stuck' in your browser cookie, so delete the cookie from your browser... There are a few for BVC, IIRC I deleted the one with either '...userid' or '....cartid' in it. The cookie(s) will be re-made at the next visit so no permanent damage is done. This clears the coupon that can't be deleted on the cart page. Look for www.yoursite'sname.... in your browser's cookie list.
Yes, very annoying for an admin testing his site, but deleting a coupon while checking out isn't something that your shoppers are likely to do. It'll be addressed soon. |
Optimists invent airplanes,
Pessimists buy parachutes. |
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Rank: Member
Joined: 11/9/2008(UTC)
Posts: 17
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Thanks a lot Mitch For your reply .. I have another thing now :(
the "Order Total" coupon code is working fine .. but "Products" does not. and my primary codes are "products" type :(
there is no error in the message box or in event log, just when u add it nothing happened .. and I used it before in v.4 and it was working fine, so I am sure from the data that I am using in the coupon.
Thanks a lot for your help.
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Rank: Member
Joined: 8/7/2007(UTC)
Posts: 9
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Danya took this thread in a totally different direction than the original topic. I am experiencing the same problem that Mark H and General_Tools experienced. I am unable to apply "Order Total" coupons to an order which has been placed. The error I get is
"coupon does not apply to order"
Any help for this problem would be GREATLY appreciated.
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