I've asked about a couple of issues here since updating to 5.5 -- I have received no help on the issues -- there is no "ticket system" any longer and the "Report Bug" button under MyAccount/Bugs does not work.


If we have paid for the maintenance plan, how do we get support?

1) Can you tell me which browser you're using when trying to report a bug via the "my account" area? I'll check into it.

2) The maintenance plan covers all updates and upgrades to the software so if you think you've got a bug in the software then the update will be covered by the maintenance plan.

3) If you have a support request that isn't a bug in the software (i.e. need help with an installation, data migration, etc.) then for the moment you can use this form to request help:

http://www.bvsoftware.com/solutions/consulting/

I'm working on turing the ticket system back on later this summer which should help.

Marcus -- in my case I don't need "consulting" as I don't feel it's something I should "pay for" and I'm not sure it is a bug, I'm just trying to find out if my installation is working correctly -- where does that fall?

For example -- should not Kits reduce the inventory of the components in the kit when the kit is ordered? On my site it does not, and that was my whole purpose for wanting kits.