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5.6 - Admin Order - Customer Instructions displaying as private note
Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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While it is technically a private note, it's really a customer instruction that the phone reps are adding to the order for the customer to see.
The current Admin Order - Customer Instructions gets posted to the order as a private note. We're of the opinion that it should be posted as a public note. |
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Rank: Member
Joined: 1/10/2008(UTC)
Posts: 10
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You can fix this with a few changes to NewOrder.aspx.vb in BVAdmin>Orders. I set mine up so that anything posted to Customer Instructions upon order entry will appear under Customer Instructions in the order manager. It's helpful for when customers want to add a PO to their order, because now it will show up on the email confirmations. Line 315 Code:
o.UserEmail = Me.EmailAddressTextBox.Text
'Add user comments to the order
o.Instructions = Me.InstructionsField.Text.Trim
[/code] Line 347 - Comment the Following Lines [code] 'Dim note As New Orders.OrderNote() 'note.Note = InstructionsField.Text 'note.NoteType = Orders.OrderNoteType.Private 'o.AddNote(note) That will stop the customer instructions from posting to private notes. Hope this helps!
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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hey... thanks for this! I really appreciate the help.
works like a charm. |
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