Rank: Member
Joined: 7/13/2010(UTC)
Posts: 22
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Today when attempting to view an order thru BVAdmin I'm getting the message below. I've just begun digging into this, but does anyone have any thoughts. Code:[ArgumentNullException: Value cannot be null.
Parameter name: input]
System.Web.Script.Serialization.JavaScriptSerializer.Deserialize(JavaScriptSerializer serializer, String input, Type type, Int32 depthLimit) +881894
System.Web.Script.Serialization.JavaScriptSerializer.Deserialize(String input) +66
BVSoftware.Cryptography.JsonHelper.ObjectFromJson(String json) in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Cryptography\JsonHelper.cs:21
BVSoftware.Cryptography.KeyManager.ParseKeysFromJson() in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Cryptography\KeyManager.cs:45
BVSoftware.Bvc5.Core.Utilities.Cryptography.PciEncryption.Decode(String encrypted, Int64 keyId, String salt) in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Bvc5.Core\Utilities\Cryptography\PciEncryption.vb:25
BVSoftware.Bvc5.Core.Orders.Mapper.ConvertDataRow(DataRow& dr) in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Bvc5.Core\Orders\OrderPayment.vb:346
BVSoftware.Bvc5.Core.Orders.Mapper.FindByBvin(String bvin) in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Bvc5.Core\Orders\Order.vb:2143
BVSoftware.Bvc5.Core.Orders.Order.FindByBvin(String bvin) in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Bvc5.Core\Orders\Order.vb:2027
BVAdmin_Orders_ViewOrder.LoadOrder() +44
BVAdmin_Orders_ViewOrder.Page_Load1(Object sender, EventArgs e) +184
System.EventHandler.Invoke(Object sender, EventArgs e) +0
System.Web.UI.Control.OnLoad(EventArgs e) +132
System.Web.UI.Control.LoadRecursive() +66
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2428
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Which version number of BV are you running?
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Rank: Member
Joined: 7/13/2010(UTC)
Posts: 22
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5.7.3
Another interesting thing is that we no longer have any Payment options showing up under Options > Payment.
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Rank: Member
Joined: 7/13/2010(UTC)
Posts: 22
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Marcus,
I believe we've resolved the problem but wanted to get your input as to what may have caused this.
This morning our theme was reset to the default theme of BVC5. I changed that to our theme and then noticed that I couldn't view orders through the Admin - this was throwing the error below. I then noticed that going to Options > Payment wouldn't display any payment methods. We tracked down where these were pulling from in App_Code\TaskLoader.vb and uncommented all of the methods expect for 'Telephone'. We refreshed the Payments screen in the Admin which then displayed the Payment Method for Telephone. We began uncommenting the other methods which all displayed. Now that the payment methods were displaying, we were able to view orders again.
Any thoughts on how this would have happened - the payment methods 'disappearing' and the theme switching?
There were server updates installed last night which also required a reboot, but I'm not sure how these updates would have caused these types of issues. Is it some type of permissions issue, etc?
Any help in helping me understand this issue is greatly appreciated.
Thanks
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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Download your web.config file
(being sure that you've downloaded and backed it up)
make a quick edit to the file
upload the web.config file
give the site a few seconds, load up the store and the admin.
This should get your payment options back up. |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Code: in App_Code\TaskLoader.vb and uncommented all of the methods expect for 'Telephone'. Why were the payment methods commented out in the TaskLoader.vb file? Who changed that file and when?
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Rank: Member
Joined: 7/13/2010(UTC)
Posts: 22
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@Matt@9BallDesign - thanks. Hopefully we don't experience this in the future, but if so then I'll definitely keep that in mind. Is this assuming that the web.config file wasn't loaded properly sometime after the reboot?
@Marcus - That explanation was a typo on my part. The methods were not originally commented out. We commented out everything except 'Telephone' just to see if there was something with the other methods that was causing the problem. Once 'Telephone' showed up in the Admin, then we went through the remainder of the methods and uncommented them one by one and they all showed up.
So after we commented/uncommented everything, the file was essentially back to the way it was before we commented out any code - that's why I'm confused as to how this would then allow it to display the methods since no code was changed.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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We've seen similar things in the past. I'm not sure if there's an internal error or memory leak that causes this this, but restarting the website fixes it every time. You can restart a website in many ways (IIS reset, uploading a new Web.config file, uploading a new file to the /bin folder, etc). It's possible that the issue arises when IIS recycles the app pool. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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If you're seeing this issue often (a few shared sites do see this with limited memory) you can schedule nightly recycles of the application pool in IIS which tends to take care of the issue.
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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Originally Posted by: "JTR0013" 
Is this assuming that the web.config file wasn't loaded properly sometime after the reboot?
Along what Aaron said. I've found myself tickling the web.config around the same time that msoft releases sql/windows updates. |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Just got off the phone with a client that this happened to. It doesn't look like the app pool recycled and I don't see any errors in the Windows Event Log or BV audit log. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 4/27/2011(UTC)
Posts: 2
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We're getting an error when trying to view orders as well. We're using BV 6.0.28.95 hosted ....any advice? Thanks.
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Rank: Member
Joined: 1/3/2007(UTC)
Posts: 23
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I am running into this same error, but only during checkout. Using one page checkout, as soon as you try to complete the order.
Bvc 5.7.3
Exception information:
Exception type: ArgumentNullException
Exception message: Value cannot be null.
Parameter name: input
Stack trace: at System.Web.script.Serialization.javascriptSerializer.Deserialize(javascriptSerializer serializer, String input, Type type, Int32 depthLimit)
at System.Web.script.Serialization.javascriptSerializer.Deserialize[T](String input)
at BVSoftware.Cryptography.KeyManager.ParseKeysFromJson() in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Cryptography\KeyManager.cs:line 44
at BVSoftware.Cryptography.KeyManager..ctor(String keylocation, String masterKeylocation, String loadedKeys) in c:\workspaces\cupertino\bvcommerce\Main\App\source\BVSoftware.Cryptography\KeyManager.cs:line 26
at BVSoftware.Bvc5.Core.Utilities.Cryptography.PciEncryption.Encode(String plainText, String salt)
at BVSoftware.Bvc5.Core.Orders.OrderPayment.Mapper.AddParametersToRequest(OrderPayment n, DataRequest request)
at BVSoftware.Bvc5.Core.Orders.OrderPayment.Mapper.Insert(OrderPayment n)
at BVSoftware.Bvc5.Core.Orders.OrderPayment.Insert(OrderPayment n)
at BVSoftware.Bvc5.Core.Orders.Order.AddPayment(OrderPayment op)
The orders and payment pages in bvadmin are loading fine.
I have tried a bunch of stuff, nothing is working. Anyone have ideas?
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