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Payment options disappearing from checkout
Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Has anyone else experienced the payment options (credit card, check, PayPal, etc) disappearing from the checkout page? We've seen this occur with several of our customers in the past. Restarting the site always fixes it. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 11/25/2003(UTC)
Posts: 370
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Aaron I have never seen this issue.
Next time it happens check error logs for 'SyncLock' and or 'Thread' errors.
Are these busy sites on a shared server? |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
I'm in the middle of log sleuthing right now (fun!). These sites are on virtual servers, so the resources are dedicated. They are relatively busy sites, though. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Which release of BV5? Older versions called the load processors once per application load and if something screwed up it required a site reboot. I believe later versions always poll for processors to prevent the issue.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Originally Posted by: "Marcus"  Which release of BV5? 5.8 Originally Posted by: "Marcus" I believe later versions always poll for processors to prevent the issue. Where would I find this code? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
I should also state that in this instance, the server was rebooted prior to the issue. I suspect that when the site loaded after the server reboot that the payment methods were not visible in checkout (but I don't know for sure, though there were no orders). Interestingly, I did not see the encryption keys/startup entries in the Audit Log that you normally would see when a site starts up. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Actually it was 5.7.5. Sorry! |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Also, we're running Windows 2008 R2 with the site's app pool running in Classic mode. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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