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BV5.8 HTTPS cart-emptying checkout issue on some browsers
Rank: Member
Joined: 11/15/2005(UTC)
Posts: 3
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We are finding that some, not all, customers that are using either Firefox, Safari, or Chrome (all of varying versions, from old to newest), encounter the issue when going from the unsecured cart screen to the HTTPS checkout screen. When they press the checkout button, their cart contents clear and it does not take them to the checkout page (not sure, but it may either leave them there, or take them back to the homepage). It does not seem to have any issue with IE. Any thoughts of what might be causing this and what the fix might be?
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Most likely you have two or more domains that the user is going to. For example: http://mystore.com AND http://www.mystore.comIf the customer enters at www.MyStore.com and then is redirected to https://MyStore.com (without the www) during checkout then the client cookie won't get read. It will appear is if the cart is cleared because they don't have a cart cookie. Solutions: a) You can set the cookie domain to MyStore.com (without the www) part or b) You can add a 301 redirect in your global.asax file that will force anyone on www.MyStore.com to be automatically redirected to MyStore.com instead. Option B is preferred as it will help out your SEO too.
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Rank: Member
Joined: 11/15/2005(UTC)
Posts: 3
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Marcus, thanks again for the answer (which you emailed to me very quickly after my email & post)! You were right on the money and it has worked. Best, Paul
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