Rank: Member
Joined: 7/24/2012(UTC)
Posts: 2
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Hi, we are having an issue where the payment options are disappearing but we are not sure what event is causing this to happen. The only way we can fix the issue is to restart IIS. The issue is occurring quite frequently (approx. 2-3 per week) and when it does we get the following exception error but it doesn't lead to where in the code this is happening or what is causing it.
EXCEPTION Object reference not set to an instance of an object.
Has anyone else come across this issue or know how we can fix it?
Many thanks in advance.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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What version of BV 5 are you running? I believe this issue was resolved in one of the latest releases. One possible cause of this is insufficient memory for your App Pool. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Check out the thread below. I believe this is also potentially related. https://www.merchanttribe.com/fo...lt.aspx?f=78&m=69475 |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 7/24/2012(UTC)
Posts: 2
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Hi Aaron,
Thanks for your reply, we are running a customised version of 5.4 rev.5
We have had a look through the thread you recommended but we do not believe the issue is related to the database as product details and other database driven content is still delivered. We have made some amends to the Application Pool to recycle on a daily basis and if the Application Pool reaches a maximum size of 250mb but unfortunately it has not fixed the issue.
Any other suggestions would be gratefully received.
Many thanks.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Well, like I said, I believe your specific issue was resolved in one of the latest releases (either 5.7.X or 5.8). If you have access to this code you should be able to find the fix by comparing the new version against your custom code base. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 11/25/2003(UTC)
Posts: 370
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You may want to take a look at how many unplaced orders are in the database.
select COUNT(*) from bvc_Order where bvc_Order.IsPlaced = 0
My thinking here is possibly cart cleanup failing may be causing you issues that could somehow give you problems elsewhere when it attemps to run. |
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