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Prebuild a shopping cart with a email to that cart.
Rank: Member
Joined: 12/19/2007(UTC)
Posts: 32
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Scenario:
Customer calls the call center looking for more information about a product. They have not built a cart but are in the site and asking product questions. Based on their questions, and my answers, i know what products they are gonna need and which upsell items to put in their cart. They typically arent taking "notes" while we talk so they arent gonna remember which products we discuss unless I could be building their cart on the back end admin side and then push them a email link to the instance of the cart I have built for them based on our earlier conversation.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Great idea! The only alteration I would make to the above is the ability to build the cart on the frontend rather than the admin. I find at the frontend is faster and easier to use. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/19/2007(UTC)
Posts: 32
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Ok. The business process I am trying to automate, control and measure/report against is to allow a call center agent to build a 'cart' more efficiently and push that cart, that was created by the agent during a call and then pushing that pre-built 'cart' using a link within email, or twitter.
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Rank: Member
Joined: 4/29/2010(UTC)
Posts: 256
Thanks: 4 times
Was thanked: 11 time(s) in 10 post(s)
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It an excellent idea, but I think some added security is going to be a nessasary with regards to the cart and the email link etc but a lot will depend upon how you match the two together.
Some thought needs to be applied on what happens if the customer already has an existing cart? Does the new order get appended? Or does it simply overwrite it?
How is this information above displayed to the customer?
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