Rank: Member
Joined: 12/19/2007(UTC)
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Some existing customer either choose not to login or forget their associated user/pass. I would like to associate a new order with a existing account or be able to create a account for a customer after they have placed a new order.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
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BV Commerce 2013 includes a tool to combine duplicate customer accounts as well as the ability to automatically associate anonymous orders (orders placed without logging in) with the existing user account. However, we do not presently have a way to manually do this via the admin, though it can be done via SQL. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
 1 user thanked Aaron for this useful post.
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Aaron,
How does the new tool work ? Does it match address, emails address etc?
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Originally Posted by: Steve95  How does the new tool work ? Does it match address, emails address etc? Anonymous orders are matched by email address. Before you can use this functionality, however, you must first merge the duplicate accounts. Attached is a screenshot of the tool that performs the merge. Once this has been done you can use a new workflow step that merges an anonymous order as soon as it is placed. Aaron attached the following image(s):  duplicate-accounts.png (26kb) downloaded 22 time(s).You cannot view/download attachments. Try to login or register. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
1 user thanked Aaron for this useful post.
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Rank: Member
Joined: 1/28/2013(UTC) Posts: 77 ![United States]( "United States") Location: Midlothian, TX
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That could be very handy. |
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I am soooooo looking forward to diving into this new version. |
Tim
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