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I see from the sticky in this forum and from the code on the Checkout.aspx page that there is supposed to be regex postal code validation happening during the checkout process, but it doesn't seem to be working for us.
This has been a bit of a thorn in the side for our clients in the past since customers can enter an invalid postal code and the shipping rate gets returned as $0.00 / "To Be Determined" during checkout. Some customers have refused to pay freight charges that were calculated and added after checkout.
Is there a way to mask the input on the postal code fields or enable the regex validation to require the customer to enter a valid postal code?
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Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
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Originally Posted by: jacobk  I see from the sticky in this forum and from the code on the Checkout.aspx page that there is supposed to be regex postal code validation happening during the checkout process, but it doesn't seem to be working for us. To enable regex postal code validation go to Options >> Countries and check the "Enable Postal Code Validation" checkbox at the top of the page. Next make sure that each country where you want validation has a regex specified. To check this click the Edit button next to each country and check the "Postal Code Validation Regex" textbox. Originally Posted by: jacobk This has been a bit of a thorn in the side for our clients in the past since customers can enter an invalid postal code and the shipping rate gets returned as $0.00 / "To Be Determined" during checkout. Some customers have refused to pay freight charges that were calculated and added after checkout. In BV Commerce 2013 the 'to be determined' message is now a Site Term called "ShippingUnknown" so you can easily edit this text in the admin (Options >> Site Terms). Also, if you're using the One Page Checkout Plus in 2013 you have the ability to add instructional or disclaimer text to each step of the checkout process via the admin. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
 1 user thanked Aaron for this useful post.
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Rank: Member
Joined: 6/13/2012(UTC)
Posts: 16
Thanks: 2 times
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Originally Posted by: Aaron Originally Posted by: jacobk I see from the sticky in this forum and from the code on the Checkout.aspx page that there is supposed to be regex postal code validation happening during the checkout process, but it doesn't seem to be working for us. To enable regex postal code validation go to Options >> Countries and check the "Enable Postal Code Validation" checkbox at the top of the page. Next make sure that each country where you want validation has a regex specified. To check this click the Edit button next to each country and check the "Postal Code Validation Regex" textbox. Thanks Aaron, that's perfect! We've changed that term before on some stores, but I didn't know about that setting under Options -> Countries.
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