So BV enters the payment received is an uncleared eCheck from PayPal. Status set to "unpaid". A few days later we receive an email from PayPal that the eCheck cleared. The only choices on the BV admin side are "Void" and "Delete". My only other option to enter the payment seems to be to create a new "offline" payment and then delete the original PayPal Express payment.

My suggestion would be to add the option "Check Cleared" for PayPal Express payments, which would set status to paid, of course. What do you think?

Aaron, a current order is 11667 that has a similar situation with PayPal Express. An order that had eCheck, that I just marked as paid by adding an offline payment, is 11741.

Tom, Aaron

I believe this is a Paypal setup issue and not a BV issue.

Firstly an eCheque’s occures when the customer has an insufficient balance within PayPal to pay for your goods outright and do not have a credit card registered against their account. PayPal will not allow your account to go into debt they take the necessary funds required to complete your transaction from the customers bank account.

An eCheque is then issued to cover the time taken for the bank transfer from the customers bank account to their Paypal account. Therefore you have the be-careful with regards to funds clearing as eCheque can fail (and you wont know about it in BV as PayPal does not push the notification back to you via the IPN handler).

Personally i would advise you to disable eCheques with your store to avoid this exact issue. In order to do this simply follow the instructions below.

Log into Paypal and Select Profile > My Selling Preferences

Within the Getting paid and managing risk section of the My profile page select update on Block Payments.

About half way down the page find the following option and ensure that it is ticked.

Block the following payments:
Pay with eCheque or German bank transfer for all website payments except eBay. NOTE: You may not block eCheque payments on eBay.

Then Select save changes.

Edited by user Wednesday, April 2, 2014 6:01:33 AM(UTC)  | Reason: Added a bit more detail

Aaron

I believe this is the case, since de-activating eCheques through our online stores we have not had an issue with them. Obviously if the merchant is also selling on eBay in addition to the store then purchases through eBay can still generate eCheque payments within their Paypal account

Its has been a while since I looked into this, but as far as I am aware there is no push event via an IPN handler to accommodate eCheques , so its much easier to just disable them. The downside of doing this however is that Paypal will decline the transaction if eCheque is the only option of payment open to the user whilst attempting to make a payment through the store.