Rank: Member
Joined: 4/8/2014(UTC) Posts: 7 ![United States]( "United States") Thanks: 1 times
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I upgraded to BV Commerce 2013 last month. I have had 3 different orders in the past week that the shipping is unavailable to be selected. I'm wondering if you are aware of the problem and if other people are having the same issue.
Ryan
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Ryan,
Which checkout are you using? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 4/8/2014(UTC) Posts: 7 ![United States]( "United States") Thanks: 1 times
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The default checkout is: One page checkout.
Customers pay using a credit card with Authorize.net
The normal shipping options selected are UPS, USPS PRIORITY, and USPS Priority International.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Are you able to reproduce the issue using the same cart contents and billing/shipping addresses? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 4/8/2014(UTC) Posts: 7 ![United States]( "United States") Thanks: 1 times
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I'm unable to reproduce the same result with a new company at the same address with both Chrome and Safari. All of the orders the tax has also been removed. I'm unable to process an order without selecting a shipping method, but had another order come across today with the same issue.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
I would test IE and Firefox as well. Typically when we see these kind of issues with the One Page Checkout it's a result of a customer using auto-fill/auto-complete in the browser. This can circumvent JavaScript events so the page doesn't update in response to a form field changing. You might want to try the new One Page Checkout Plus in BVC 2013. It is a completely overhauled version of the old One Page Checkout. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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