Rank: Member
Joined: 5/5/2015(UTC)
Posts: 9
|
Is it possible to send the email receipt to the customer only if the credit card or paypal transaction was successful?
On our client's site, when a customer's credit card transaction fails, they are sent to the Receipt page and given a message that there was an error while attempting to process their credit card and to call to complete their order. I believe this functionality was requested our client and we customized accordingly, but I did not work on that and the developer who did has moved on. The problem is that the customer is receiving an email Receipt when this happens and it is causing confusion as the email looks as if the order was successful. Can I simply make some adjustments to the Process New Order workflow? Perhaps move the "Send Email to Customer" to the Payment Complete workflow instead? Or will some custom programming be required?
|
|
|
|
|
|
Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
The Payment Complete workflow would achieve this, but this workflow is only run after an order is marked 'paid'. So, if you're authorizing the credit card during checkout the email would not be sent until you captured the funds. If you're capturing the funds at checkout this would have the desired effect. Note that you can also configure the "Receive Credit Cards" workflow step to give the user an error on the checkout page if the credit card is declined thus preventing the order from actually being placed. See the link below for details: http://www.bvcommerce.co...o/handling-declines.aspx |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
|
|
|
|
|
Rank: Member
Joined: 5/5/2015(UTC)
Posts: 9
|
Thanks so much for the reply, the cards are being captured at checkout so this adjustment worked great!
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.