Rank: Member
Joined: 4/29/2016(UTC)
Posts: 7
Location: Illinois
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I set my cart cleanup to cleanup orders older than 2 days but when I send the cart abandonment email, and then I click the link to the cart, it is empty although the cart is only 1 day old. What can I do to fix this? This could be related to carts being emptied mid order like we have talked about before. Jeff R. attached the following image(s):  Screen Shot 2016-05-18 at 2.49.52 PM.png (18kb) downloaded 1 time(s).You cannot view/download attachments. Try to login or register.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Originally Posted by: Jeff R.  ...then I click the link to the cart, it is empty although the cart is only 1 day old. You will only be able to see your cart if you click the email link from the same device where you created your cart. Carts are associated with cookies, not user accounts. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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