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How do I remove a customer-uploaded image file?
Rank: Member
Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL
Thanks: 64 times
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Customer changed his mind and we need to remove the image file that he uploaded. How can I do that?
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Does the customer have a new image or was the order canceled? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL
Thanks: 64 times
|
Adding an image to be embroidered is one of many options for this item. The order is not cancelled but he does not want that image embroidery option any longer. There is no new image to upload. Easy enough on our end to just ignore the rogue image, but the client can't seem to grasp that the image is there but will not be embroidered on his product.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Originally Posted by: TKatch  The order is not cancelled but he does not want that image embroidery option any longer. Geez...how did we not think of that use-case!? That should definitely be an option. As a stopgap you could create a 1x1 pixel transparent GIF or PNG called "none.gif/png" and replace the image with that. Yeah, I know; it's lame. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
 1 user thanked Aaron for this useful post.
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