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toolsup
#1 Posted : Monday, January 30, 2017 7:40:22 AM(UTC)
toolsup

Rank: Member

Joined: 1/19/2005(UTC)
Posts: 49

We have been having a problem with credit cards getting declined when there are letters entered into the bill address box before the numbers. Example: PO Box 111. If I remove "PO Box" and rerun the transaction it is getting approved.

Anyone else seeing this? Or know if a solution?

Thanks

Matt
Thanks Matt
Aaron
#2 Posted : Monday, January 30, 2017 10:04:54 AM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,393
United States
Location: Hummelstown, PA

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If you're doing AVS checks on the street address I'm guessing that could be the problem. So, you may need to relax your AVS settings.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
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