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Having an issue with one of my client's sites. It started yesterday with a couple of orders. You can see from the screenshots that sometimes the order would include shipping, sometimes not. Or even shipping would be different on the top of the page vs the bottom. A customer said "It was kind of odd the first time, it did have the full amount on the screen initially, and it also did when I checked out via paypal, but after paypal sent me back to your website the shipping charge was gone. I checked my credit card statement and it was for the right amount, so I'm not sure what happened." Look at the screenshots to see what I mean. I rebooted the server to see if that helps. Edited by user Tuesday, November 21, 2017 11:28:05 AM(UTC)
| Reason: Not specified CM3 Solutions attached the following image(s):  Checkout Summit Maps FRAMED.png (55kb) downloaded 5 time(s). Checkout Summit Maps mismatched ship costs.png (58kb) downloaded 3 time(s). Checkout Summit Maps unframed to MA.png (58kb) downloaded 3 time(s). Checkout Summit Maps.png (69kb) downloaded 3 time(s).You cannot view/download attachments. Try to login or register. |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
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What version of BV Commerce is your client running, and which checkout are they using? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 8/20/2008(UTC) Posts: 81 ![United States]( "United States") Thanks: 2 times
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BV Commerce 2015.2.1.1206.
What do you mean by which checkout are they using? |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
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Originally Posted by: CM3 Solutions  What do you mean by which checkout are they using? In the admin go to Options >> Site Settings >> Orders and check the "Default Checkout" dropdown. Based on your screenshots it looks like you are still using the legacy "One Page Checkout", not the newer "One Page Checkout Plus". |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 8/20/2008(UTC) Posts: 81 ![United States]( "United States") Thanks: 2 times
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One Page Checkout. Yes, I am. Switch to the newer one? |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Originally Posted by: CM3 Solutions Switch to the newer one? Yes |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 8/20/2008(UTC) Posts: 81 ![United States]( "United States") Thanks: 2 times
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So it seemed to correct the problem for a bit but now it is back. I just tried it myself. www.summitmaps.com The client had to cancel their black Friday sale. |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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The intermittent nature of the problem doesn't really fit with the problem being the specific checkout that you're using (One Page Checkout vs. One Page Checkout Plus). However, moving to the One Page Checkout Plus is a good starting point since it is the replacement for the One Page Checkout. What might be happening, however, is that you're running into TLS 1.2 support issues. UPS started the transition their servers to requiring TLS 1.2 on September 1st and by December 31st all of their servers will only accept TLS1.2 connections. Only newer versions of BV Commerce (2017 and above) support TLS 1.2. Every third-party integration (e.g. PayPal, Authorize.Net, FedEx, USPS, etc) will require TLS 1.2 next year so this will become an even bigger problem soon. There is, however, an unsupported workaround that we published back in April. You can read more about that here: http://www.bvcommerce.co...support-for-pre-BVC-2017Edited by user Monday, November 27, 2017 10:09:05 AM(UTC)
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Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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