I just created an order for a customer on the back end. They had Loyalty Points on their account, which were applied to the order total, and then subsequently debited as part of payment for the order, resulting in a new grand total owed. However, after clicking "Place Order" (selecting Payment by Phone as payment method), the original order total is shown as being owed. In the Private Notes on the order, is does show that the Loyalty Points were debited for the order, and their account no longer has any Loyalty Points. Is there something that we are missing? Or is this a bug?

For everyone else, the outcome of this is what appears to be a bug affecting BVC 2018 and below; BVC 2018 SP1 has a fix for this. Note that this only occurs when placing an admin order for a customer that has loyalty points. The workaround for older versions is to impersonate the customer account and place the order on the frontend.

Does the order have a loyalty points payment on the order payments page? Also, are you seeing this issue with every order when a customer uses loyalty points?

This is the first time a customer has placed on order on their end and had Loyalty Points in their account. We have nothing to go off of for reference if this is a one-time occurrence or a pattern.

We had another customer place on order on the front end of the website, and this same issue occurred with their order. Loyalty Points are debited and show up as such in the Private Notes, but the order is "Partially Paid" and doesn't have any Loyalty Points showing up in the Payment tab. Seems like this isn't a fluke anymore for us.

The first customer order with this issue (about two weeks ago) used credit card for the primary payment method. This most recent customer order with this issue used PayPal Express for the primary payment method.