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URGENT - INVISIBLE COUPON CODE OFFERING 10% DISCOUNT
Rank: Member
Joined: 2/24/2016(UTC) Posts: 95 Thanks: 13 times
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We received an order this morning that had a 10% discount on the subtotal. When looking to see what promo code was used, nothing was in the field, other than a comma (,) to indicate something was in the text box
I created a test order, and before entering any shipping information, added a space in the coupon code box and applied it. The result was a 10% discount from the subtotal.
I reviewed every order total coupon code we have set up through our offers, and everything that offers a 10% discount requires a specified code to be entered.
I even tried to create an offer that did not reduce the order total (and even reverse it) where the required coupon code was just a space. This did not resolve the issue.
Please look into this as soon as possible. I'm also curious if this is happening for other stores.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 Location: Hummelstown, PA Thanks: 6 times Was thanked: 163 time(s) in 158 post(s)
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Gage, Please open a support ticket for this issue. It will be easier to troubleshoot, especially if we need to communicate any sensitive information. Thanks! |
Aaron Sherrick BV Commerce Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
1 user thanked Aaron for this useful post.
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