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File Vault not listing files in the Files folder
Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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I've tried uploading several files to the /store/Files folder. File Vault does not recognize any files but the files previously uploaded through the interface.
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Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
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This is intentional. Files must be uploaded via the admin interface. I do agree that there needs to be a way to bulk upload items to the "files" folder. We're looking into this feature though we don't have a time line on when such a feature will be available. |
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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Are you sure about that??? Your documentation says something different, "Optionally, if the file is too large that it may timeout the upload process, the file can be FTP'd into the "Files" folder." http://www.bvsoftware.co...ct/File%20Downloads.aspxIf we can't upload 4mb+ files through the admin interface, how do we upload them??? And once they're uploaded, how do we find them??? If you select the "Use a file that has already been uploaded" option, it only displays a handful of uploads. These issues are devastating for us...
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Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
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Hello Josh.
I'll update the documentation. Uploading the file to the server via FTP may make the upload via the admin faster. Obviously this isn't the ideal solution.
To upload files larger than 4 mb, you’d need to add the line below to the “web.config” under the <System.Web> element.
<httpRuntime maxRequestLength="4096"/>
Modify the 4096 to whatever size you find works.
I should also mention that this setting could be overridden by your hosting company if in a shared hosting environment. |
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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Thanks Nick, I'll give it a shot now...
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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Nick, I tried this line of code to over ride the time out issue. We tried one upload, it worked, so we thought the issue was resolved. We're now trying to go back and upload the files we missed (all just over 4mb). We've tried a dozen files today, all are receiving a time out in the event logs.
The line of code I entered set the maxRequestLength="40960"
I guess it didn't help. What can we do???
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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maxRequestLength sets the maximum number of bytes that can be in a request. For example 40960 will allow 40 MB files. maxRequestLength does not affect how long the request is allowed to run. It sounds like the file upload request is taking too long to run. To change the amount of time the request is allowed to run, you will need to add executionTimeout to the <httpRuntime> element. For example, <httpRuntime maxRequestLength="40960" executionTimeout="00:04:00" />. This will allow the request to run for 4 minutes. The default is "00:01:50" (110 seconds). http://msdn2.microsoft.com/en-us/e1f13641.aspx |
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Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
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Thanks Andy. I guess I did leave off the executionTimeout. You rock! |
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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As soon as I add the executionTimeout command the shopping cart breaks and I get run time errors (both on the public side and the admin cp). If I remove it the site comes back up...
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Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
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We are also adding a feature in SP1 that will allow you to import files that are in the "Files" folder directly into the file vault. |
Justin Etheredge
Senior Software Engineer
BVSoftware |
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Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
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It is possible that your web host has locked this setting so that you cannot change it. |
Justin Etheredge
Senior Software Engineer
BVSoftware |
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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Beautiful! Thank you!
Is there anyway we can get an extension on our 30-day free trial? We haven't gotten a working site up yet and it looks like there are several bugs to work out before we can even consider going live with a beta site for testing.
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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No, I'd already logged into Intermedia.NET and set the timeout for both the Web and FTP servers to 20 minutes...
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Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
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Josh, contact sales(at)bvsoftware.com . |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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Originally Posted by: "JABevan" 
As soon as I add the executionTimeout command the shopping cart breaks and I get run time errors (both on the public side and the admin cp). If I remove it the site comes back up...
The documentation that I quoted was wrong. The value must be an integer number of seconds. For example, Code:
[color=#0000ff]
<[/color][color=#800000]httpRuntime[/color][color=#0000ff] [/color][color=#ff0000]executionTimeout[/color][color=#0000ff]=[/color][color=#000000]"[/color][color=#0000ff]240[/color][color=#000000]"[/color][color=#0000ff] [/color][color=#ff0000]maxRequestLength[/color][color=#0000ff]=[/color][color=#000000]"[/color][color=#0000ff]40960[/color][color=#000000]"[/color][color=#0000ff] />
[/color]
P.S. It would be much easier to help if you included the exact values that you tried and the complete error messages that you see. |
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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Hi Andy, thanks for your help. I'm copying your exact setting before I experiment with anything else. Unfortunately the event logs are only showing "Request timed out.[ ]". I'm trying with the new settings now and will post back.
Again, I really appreciate your help (p.s. DHL is our preferred shipper, I've looked at your modules and look forward to adding them to our storefront when we get the site up and running).
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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Oh...I did not realize the error message was so terse.
Thank you for the kind words. |
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Rank: Member
Joined: 10/12/2006(UTC)
Posts: 57
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That did the trick! Thank you!!!
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