Rank: Member
Joined: 9/24/2007(UTC) Posts: 11
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Hi, I have recently purchased a copy of BV 5 and have gone through the ftp installation. Everything seems to setup fine and i've gone through the manual installation steps such as creating a database, editing iis, etc... The problem I'm having is I'm getting this error when I try to login to the backend admin:
Server Error in '/charity' Application.
Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[NullReferenceException: Object reference not set to an instance of an object.] BVSoftware.Bvc5.Core.Utilities.UrlRewriter.RewritePath(HttpApplication& app, Uri sourceUrl) +311 BVSoftware.Bvc5.Core.Utilities.UrlRewriter.app_BeginRequest(Object sender, EventArgs e) +69 System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64
Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42
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Rank: Member
Joined: 3/8/2007(UTC) Posts: 139
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Hi, This error is almost always related to your site not being able to find its database. Open the web.config file in the root directory of your site and edit the connection string so that it points to the correct SQL server address, database, and user account.
Thanks, |
Everett Comstock
BV Software |
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Rank: Member
Joined: 9/24/2007(UTC) Posts: 11
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Hi Everett, thanks for the reply,
I've set that and it looks like:
<add name="database" connectionString="Server=server\sql2005;Database=database;uid=username;pwd=password" />
The sql 2005 server is a named instance hence the \sql2005. Also, I changed the debug mode to "true" and the error is now showing:
Server Error in '/charity' Application. Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
Source Error:
Line 9: BVSoftware.Bvc5.Core.Orders.OrderNumberGenerator.LoadSeed() Line 10: Catch ex As Exception Line 11: BVSoftware.Bvc5.Core.EventLog.LogEvent(ex) Line 12: End Try Line 13:
Source File: C:\Inetpub\vhosts\cigarfamilycharitablefoundation.com\httpdocs\charity\global.asax Line: 11
Stack Trace:
[NullReferenceException: Object reference not set to an instance of an object.] BVSoftware.Bvc5.Core.WebAppSettings.get_ConnectionString() +45 BVSoftware.Bvc5.Core.Datalayer.DataRequest..ctor() +143 BVSoftware.Bvc5.Core.Mapper.Insert(EventLogEntry e) +58 BVSoftware.Bvc5.Core.EventLog.LogEvent(Exception ex) +33 ASP.global_asax.Application_Start(Object sender, EventArgs e) in C:\Inetpub\vhosts\cigarfamilycharitablefoundation.com\httpdocs\charity\global.asax:11
Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42
Any more ideas? Thanks!
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Rank: Member
Joined: 9/24/2007(UTC) Posts: 11
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Rank: Member
Joined: 9/24/2007(UTC) Posts: 11
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Please anyone,,, I've called support twice and left messages for support and tried calling sales and no one is answering or helping me. Please someone help me out with this.
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Rank: Member
Joined: 9/27/2004(UTC) Posts: 1,099
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Make sure you call during our office hours. http://www.bvsoftware.com/Support/Default.aspxYou may also create a support ticket. |
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Rank: Member
Joined: 12/11/2007(UTC) Posts: 1
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We have encountered the same problem as the first post... any solutions?
Automated install couldn't find database.. and manual install the same.
Support seems to away this week - winter retreat.
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Rank: Member
Joined: 11/6/2003(UTC) Posts: 1,903
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This is something your host can help you with.
This looks like a problem connecting to the DB. The DB user, permissions and connection string will have to be right before BV can install correctly. |
Noah |
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