At the moment, when a credit card payment fails, there is no message to the customer that it has failed - just the normal receipt page. Is there a setting somewhere that writes a payment failure message to the receipt page? I cannot find one anywhere.


Jenny

Many thanks for this, Matt. It is exactly what I was looking for. I even looked in workflows but missed the significance!

Actually, it still does not seem to do exactly what I want but it is better than nothing. I really want to accept the order anyway but put a message on the receipt page saying that the payment failed. This gives the opportunity to contact the customer and put through a manual transaction. The reason I am doing this is because there is a bug in the BVC payment gateway which makes certain credit card transactions fail (wrongly). We still want to collect the orders and process them manually.

Thanks for your swift response. You have pointed me in the right direction.

Jenny

The problem you will soon run into as your orders increase is you will not have the time to contact customers to get accurate cc information -- then what if you can't get it to go through and have to cancel the order? If you keep inventory, then those items have been taken away for other "paying" customers to purchase, and you may have lost a sale.

Many times a debit card may not go through when it should, or because the customer puts the wrong info, but it still shows on their online statement for up to 10 days -- so you call the customer and tell them you need to charge their card and they say, "well, I got an order confirmation that the order went through and my online statement says you charged my account."

Just giving you something else to think about -- you will end up with a lot of extra work and headaches. Best if if it is declined; if the customer really wants the order, they will call you!

kliu, submit a support ticket and get some help from BVC.

http://www.bvsoftware.com/Support/Default.aspx

Hi Dear support,


I still get some order can't be through, today I found one error in the eventlog of shoppincart as following:




[table id=ctl00_MainContent_gvEvents style="WIDTH: 100%; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=5 border=0]
[tr ][td vAlign=top align=middle] [/td][td vAlign=top align=left]2/4/2008 11:51:57 AM[/td][td vAlign=top align=left]System.Web[/td][td vAlign=top align=left]C:\inetpub\wwwroot\Shop\CheckoutSas.aspx(244): error BC30560: 'bvmodules_controls_sitetermsagreement_ascx' is ambiguous in the namespace 'ASP'.[ at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert) at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert) at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig) at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ][/td][/tr][tr class=alternaterow][td ] [/td][td vAlign=top align=middle]<input id=ctl00_MainContent_gvEvents_ctl08_btnDelete title=Delete style="BORDER-TOP-WIDTH: 0px; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px" onclick="return window.confirm('Are you sure you want to clear this event?');" type=image src="http://www.everestnutrition.com/shop/BVAdmin/images/buttons/Delete.png" name=ctl00$MainContent$gvEvents$ctl08$btnDelete> [/td][td vAlign=top align=left]2/4/2008 11:51:57 AM[/td][td vAlign=top align=left]Error[/td][td vAlign=top align=left]<br>Session:0a4b0af9-e2f5-4482-87fa-5f575d465ffe<br>To:https://www.everestnutrition.com/shop/checkoutsas.aspx?siteid=200701& campid=& c=100& keyword=562 <br>From:http://1.zenerx.com/productform.html<br>User:64.89.210.225(64.89.210.225)<br>Agent:Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)[/td][/tr][/table]

Please review it, I don't know what's reason results this error. I am using default processing workflow to place a new order. Thanks.



Have a good day!



Kevin

Hi Dear Support,


Some customers still compiant that they always kept in seeing the error messege when they checkout using the creditcard info. When I checked their order/shopcart info, I found one of their orders went through and another of theirs showed a lot of payment note says duplicated transactions. I don't know why it likes this. Please review it. Thanks.



Have a good day!



Kevin