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Funni
#1 Posted : Thursday, December 27, 2007 10:15:52 AM(UTC)
Funni

Rank: Member

Joined: 8/25/2004(UTC)
Posts: 69

We are using Authorize.net as our processor. I have a few orders we need to give a refund to. I have waited 24 hours from the transaction as per Autherize.net. When I attempt to do a refund from BV I get this
"<SPAN id=ctl00_MainContent_PrivateNotesField_ctl08_NoteField>Refund Warning: Transaction Declined - A valid referenced transaction ID is required.
Transaction Reference Number: 0
Transaction Response Code: 3
Response AVS: P
Response Code: 3
Response CVV2: M
Response Text: A valid referenced transaction ID is required.


&lt;input id=ctl00_MainContent_PrivateNotesField_ctl08_btnDeleteNote style="BORDER-TOP-WIDTH: 0px; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-RIGHT-WIDTH: 0px" onclick="return window.confirm('Delete this note?');" type=image alt=DeleteNote src="http://www.ace4parts.com/BVAdmin/images/buttons/delete.png" name=ctl00$MainContent$PrivateNotesField$ctl08$btnDeleteNote>

"



I can go into Authorize.net's web site and do it manualy but want to do it in BV.

Any Ideas?



Thanks

Craig
Funni
#2 Posted : Thursday, December 27, 2007 10:18:17 AM(UTC)
Funni

Rank: Member

Joined: 8/25/2004(UTC)
Posts: 69

I am not sure where that data on the right side of my post came from. The data I am talking about is the following

"<SPAN id=ctl00_MainContent_PrivateNotesField_ctl08_NoteField>Refund Warning: Transaction Declined - A valid referenced transaction ID is required.
Transaction Reference Number: 0
Transaction Response Code: 3
Response AVS: P
Response Code: 3
Response CVV2: M
Response Text: A valid referenced transaction ID is required.

Craig
birdsafe
#3 Posted : Thursday, December 27, 2007 12:21:23 PM(UTC)
birdsafe

Rank: Member

Joined: 2/21/2007(UTC)
Posts: 1,113

Craig,

Contact BV support -- I think there is an updated Payment.dll that you need to process refunds through your BV store -- I'm not sure if that was added to SP3 or not, but I had to get the updated file for them to get it to work.
dotnetdiva
#4 Posted : Monday, December 31, 2007 10:20:10 PM(UTC)
dotnetdiva

Rank: Member

Joined: 6/26/2006(UTC)
Posts: 351

We get this too occasionally, keep us updated if you find a fix!
Angela
Attached to Baby

http://www.attachedtobaby.com

"closer to your heart... do you don't miss a beat."

jonm
#5 Posted : Thursday, January 3, 2008 11:47:09 AM(UTC)
jonm

Rank: Member

Joined: 3/24/2005(UTC)
Posts: 311

I have a problem similar to this but with Linkpoint. It gives me a different error message but the result is the same.
-Jonathan Moore
www.tvps.com
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