Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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No one can check out on our site. The event log shows just a Request timed out.[ ]
I need help and I will pay whatever it takes to get us back up!
Chris
704-287-7711 |
Thanks,
Christopher |
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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Request timed out.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Web.HttpException: Request timed out.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[HttpException (0x80004005): Request timed out.]
Version Information: Microsoft .NET Framework Version:2.0.50727.832; ASP.NET Version:2.0.50727.832 |
Thanks,
Christopher |
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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Anyone have problems with Shipping Rates???? We think that might be it |
Thanks,
Christopher |
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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I have looked at other stores made with BV and they are having the same problem. Anyone have a fix???? |
Thanks,
Christopher |
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Rank: Member
Joined: 4/30/2007(UTC)
Posts: 383
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Chris, a website address would help.
Request timed out sounds like it won't connect to your db.
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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Well it is UPSs Problem. Is there a way to say if UPS can not be contacted to allow an order to still go through????? |
Thanks,
Christopher |
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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Thanks,
Christopher |
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Rank: Member
Joined: 10/22/2006(UTC)
Posts: 74
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Having same issue today. Looks like it started about 2-3 hours ago. Times out at shipping.
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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With all the BV Stores out there does nobody care that customers can not checkout? We are doing 4-5 Hundred orders a day now and this is really costing us a lot of money. Does anyone have any ideas? I looked at other stores on the internet that use Real Time UPS rates and they are working.
This started at 4:45pm today. |
Thanks,
Christopher |
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Rank: Member
Joined: 5/14/2005(UTC)
Posts: 398
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I checked some bv2004 sites that use ups real time and they are working. |
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Rank: Member
Joined: 10/22/2006(UTC)
Posts: 74
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It's working now for me. So it looks like UPS has resolved whatever on their end. It did throw a 3-hour crimp in our day though.
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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Why would BV5 not work but BV2004 not have the problem. Can this be put at the top of the list for a fix from BV ? Thanks |
Thanks,
Christopher |
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Rank: Member
Joined: 6/4/2004(UTC)
Posts: 291
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Thanks,
Christopher |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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BV Commerce 2004 and BV Commerce 5 use the same transaction system to communicate with UPS. If a BVC 2004 store was working and a BV COmmerce 5 store was not it could be that the UPS servers were intermittent. We had lots of people contact us today and some said that non-BV Software application were also having problems reaching the UPS servers. As far as we know the issue is 100% on the UPS side and is not related to BV Commerce specifically.
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Rank: Member
Joined: 5/14/2005(UTC)
Posts: 398
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I may not have checked in time to have seen a problem... newuser reported things working just minutes after i tried... is the error handling different between the 2 versions? |
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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One thing you can do is use Andy's shipper provider add-on and set a backup method for when you can't get carrier rates. I haven't done that for my site -- I use FedEx and USPS -- but that may not be a bad idea. I wonder if you have two carriers and one is down, would it still timout or give you only the one carrier that is working? |
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Rank: Member
Joined: 11/6/2003(UTC)
Posts: 1,903
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UPS services were down yesterday afternoon. We started taking calls minutes after it started.
For merchants who use real time rates from ANY provider (they all go down here and there) should also have an off-line "value based" or "weight based" table method defined. When things like this happen it is as easy as turning off your provider in the admin and selecting your other off-line method. Orders can still come in.
For anyone doing any volume, get Andy's shipper tool and you can have the fail-over configured automatically. |
Noah |
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