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Looking to quickly hire some one to fix error at time of checkout.
Rank: Member
Joined: 6/13/2004(UTC)
Posts: 118
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Suddenly today when any of our customers try to place an order our site crashes at https://www.symbiotestud.../checkout/checkout.aspx. We need to hire someone to look into the problem ASAP. If anyone has the time please email me at jreiter(@)symbiotestudios.com. Please remove the () Sincerely, Joseph BV5 SQL
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Rank: Member
Joined: 6/13/2004(UTC)
Posts: 118
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After looking over the event log the same error keeps coming up since the time check out crashed.
Error
5/19/2008 3:59:50 PM UPS Shipping Provider UPS Status Code = 0 UPS Postage = UPS Errors = The requested service is unavailable between the selected locations. UPS Rate = -1
[Information]
5/19/2008 3:59:50 PM UPS Shipping Provider Response: <?xml version="1.0"?><RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111210</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>
Ideas?
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Rank: Member
Joined: 6/13/2004(UTC)
Posts: 118
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Problem solved. It seems we ran out of bandwidth so the site was not issuing back commands fast enough due to the increase in customers. We upgraded our bandwidth and it is now purring like a kitten.
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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If you turn "Debugging Mode" on in the UPS shipping method, it will record the actual rate request including the "from" and "to" addresses. One or both addresses may be obviously wrong.
My guess is that your store address is not a valid UPS address. Check BV Admin > Content > Store Info (I think). For example, UPS will not pick up from a PO Box. |
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Rank: Member
Joined: 12/20/2004(UTC)
Posts: 25
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We can't seem to get a response by phone or email from BV Software. Are there any free lance contractors out there who know the software well? <SPAN class=000250706-07062008> http://www.coking.com/st...RAINING-WORKSHOP-CALGARY[2][/2] <SPAN class=000250706-07062008>[2]2) We can not add new products.[/2] <SPAN class=000250706-07062008>[2]3) Customers can not check out.[/2] <SPAN class=000250706-07062008>[2]4) When we click on some categories, products are shown; on other categories no products are shown.[/2] Paul Orlowski 360.966.7251 www.coking.com/store
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