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UPS Provider and International Shipping Rate Estimates - Error 111210
Rank: Member
Joined: 7/21/2008(UTC)
Posts: 3
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Hello, I am running BvCommerce 5.3.1 and am using the UPS shipping provider. I have been using UPS to calculate domestic (USA) rates with no problem. However I added some new countries and now unfortunately I am receiving the error 111210 "The requested service is unavailable between the selected locations." I know that it should work because went to UPS.com and was able to calculate rates with the same locations. So i am guessing something is incorrect or missing from the request? I've included both the request and response below. Does anyone know what's wrong here? Also, have there been any updates to the UPS provider, i couldn't find it within the downloads? (BVSoftware.Bvc5.Shipping.Ups.dll) I have version 5.0.0.1181. Thanks in advance for your help. Code:<?xml version="1.0" encoding="utf-16"?> <AccessRequest> <AccessLicenseNumber>XXXXXXXX</AccessLicenseNumber> <UserId>XXXXXXXX</UserId> <Password>XXXXXXXX</Password> </AccessRequest> <?xml version="1.0" encoding="utf-16"?> <RatingServiceSelectionRequest> <Request> <TransactionReference> <CustomerContext>Rate Request</CustomerContext> <XpciVersion>1.0001</XpciVersion> </TransactionReference> <RequestAction>Rate</RequestAction> <RequestOption>Rate</RequestOption> </Request> <PickupType> <Code>03</Code> </PickupType> <Shipment> <Shipper> <Address> <PostalCode>10001</PostalCode> <CountryCode>US</CountryCode> </Address> </Shipper> <ShipTo> <Address> <PostalCode>00118</PostalCode> <CountryCode>IT</CountryCode> <ResidentialAddress /> </Address> </ShipTo> <Service> <Code>03</Code> </Service> <Package> <PackagingType> <Code>02</Code> <Description>Package</Description> </PackagingType> <Dimensions> <UnitOfMeasure> <Code>IN</Code> </UnitOfMeasure> <Length>12.00</Length> <Width>6</Width> <Height>6</Height> </Dimensions> <PackageWeight> <UnitOfMeasure> <Code>LBS</Code> </UnitOfMeasure> <Weight>3.0</Weight> </PackageWeight> </Package> </Shipment> </RatingServiceSelectionRequest> Code:
<?xml version="1.0"?><RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111210</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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HOTFIX 3.2E includes version 5.3.2.31 of BVSoftware.Bvc5.Shipping.Ups.dll. I think it probably requires 5.3.2. |
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Rank: Member
Joined: 7/21/2008(UTC)
Posts: 3
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Andy, thanks for the tip! I am going to try this out right now. I downloaded 3.2 and am preparing to do a manual upgrade. But i noticed there is no "Core Source" folder like there was in the 3.1 update. Am I correct to assume that 3.2 does not incur any core source updates? Thank you |
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Rank: Member
Joined: 7/21/2008(UTC)
Posts: 3
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You know what.. I just used WinDiff to find all the changed Core Source files and I was able to successfully upgrade to 3.2 and 3.2E.
Unfortunately I am still experiencing the same issue using 3.2E and the new BVSoftware.Bvc5.Shipping.Ups.dll (v. 5.3.2.31)
The HTTP Request & Response look exactly the same as in my original post. Any ideas?
Update: I was looking at the UPS specs and it looks like the PackagingType/Code does not match the corresponding UPS code
UPS says 02 is "Letter", while BVSoftware.Bvc5.Shipping.Ups.dll says 02 is "Customer Supplied". Do you think this has to do with the issue i am experiencing?
From UPS document RSS_Tool_07_16_08.pdf:
Valid values:“00” =
“UNKNOWN” “01” = UPS
Letter“02” = Package“03” =
Tube“04” = Pak“21” =
Express Box“24” = 25KG
Box“25” = 10KG Box“30” =
Pallet“2a” = Small Express
Box“2b” = Medium Express
Box“2c” = Large Express
Box |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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From the doc you quoted (and the request you quoted in your original message), it looks like "02" = Package. Package is synonymous with Customer Supplied.
I tried using ups.com to calculate the rate from 10001 to 00118 in Italy. I had to enter a declared value which I notice is not in the request. Perhaps that is the problem. |
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