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dmcbrier
#1 Posted : Monday, April 13, 2009 5:02:35 PM(UTC)
dmcbrier

Rank: Member

Joined: 8/25/2007(UTC)
Posts: 124
Our checkout is not working.... Currently we are getting routed back to the default home page.
I am not sure why? I had to close the store so I could resolve.



The log is showing an HTTP Status Code <SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">302

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">What we’re seeing is a symptom of the actual problem. Looking at the HTTP requests, it looks odd. It looks like it bounces from HTTPS to HTTP on the checkout page (via the rewritten URL) and then on a postback it uses the non-rewritten URL. I wonder if it may be server related.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">I have attached clipped IIS Log and HTTP Header to this file.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">To recreate the problem

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">1. Add a item to card

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">2. Go to Cart and click checkout

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">3. Take you to check out page

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">4. I am having the same issue with both checkout templates ... (BVC4 Checkout Page and OnePageCheckout)
5. <SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Hit Next to go to Page 2 --&gt; default.aspx (Getting routed back to Default.aspx)
<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">* If I change the Checkout Process to OnePageCheckout I get the same problem routed back to Default.aspx)

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Nothing is going in to the database.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">No new orders are being created in the SQL database.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Order Manager has now new records.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Ideas? Help.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">This was working and then it stopped..not sure why? We host this running IIS and 2003 Server in our own environment.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Are there other log files that may be helpful on our server I could look at? The BCV5 Error Log does not show any errors.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">



<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">HELP???? Thank you.

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Ideas -- My Cell phone is 814-602-9881 (David)

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

I did a post a few miutes before this one... maybe these 2 issuess are coming from the same issue? Not sure?

http://forums.bvcommerce.com/default.aspx?f=78&amp;m=62502 Difficult to tell. Ideas? Suggestions to try?

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">

<SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
Marcus
#2 Posted : Monday, April 13, 2009 5:58:47 PM(UTC)
Marcus

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 1,786
David,

Is your database full? If you maxed out space on the database this could happen.
dmcbrier
#3 Posted : Monday, April 13, 2009 7:21:32 PM(UTC)
dmcbrier

Rank: Member

Joined: 8/25/2007(UTC)
Posts: 124
I did check. Everything looks ok for storage and growth.
We are using 24 megs of 100 megs allocated.
Autogrowth by 1 Megs, Unrestricted growth.
dmcbrier
#4 Posted : Monday, April 13, 2009 8:40:39 PM(UTC)
dmcbrier

Rank: Member

Joined: 8/25/2007(UTC)
Posts: 124
I ran a piece of software called Beyond Compare 3. I was looking for differences in the code. I had a backup up from a while back. I was not able to find any significant changes. The few modifications I have made are cosmetic in nature on the aspx pages and css pages. I just do not know how to pinpoint what is causing this checkout page to jump to the default home page. From the looks of it the pages flips to SSL security and then wants to jump out of SSL security and then back in to a SSL secure page. Is this something possibly to do with ports on the server? What would cause the page to not post and then get deflected back to the home page.

My IT guy has been trying to tighten up the security on the server? Could he have done something at the server level that might cause this page route to break?

I thought it might have been the SSL... But then I shut that off and same issue. I will turn SSL back on at the BVC5 Options level. ??? Stumped.
Marcus
#5 Posted : Tuesday, April 14, 2009 6:45:36 AM(UTC)
Marcus

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 1,786
If your IT guy added something like URLScan as a security measure that could affect the checkout. We pass an authentication token between non-ssl and ssl sides and that may trigger URLSCan.

I would ask your IT guy exactly what he did.
dmcbrier
#6 Posted : Tuesday, April 14, 2009 8:30:18 AM(UTC)
dmcbrier

Rank: Member

Joined: 8/25/2007(UTC)
Posts: 124
We did not install URLSCAN --

We are finding in our Windows 2003 Application Log the following warning.

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1310
Date: 4/13/2009
Time: 5:11:55 PM
User: N/A
Computer: WEB
Description:
Event code: 3007
Event message: A compilation error has occurred.
Event time: 4/13/2009 5:11:55 PM
Event time (UTC): 4/13/2009 9:11:55 PM
Event ID: 9ed3c6e7f9a34658824361696e6eab8b
Event sequence: 1496
Event occurrence: 1
Event detail code: 0
Marcus
#7 Posted : Tuesday, April 14, 2009 10:06:59 AM(UTC)
Marcus

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 1,786
Is it possible that you copied 1 or more existing controls and didn't rename the codebehind files for them?

At the least you should try clearing your cached files from the ASP.NET temporary folder located in /Windows/Microsoft.Net/Framework/v2......./Temporary ASP.NET Files
dmcbrier
#8 Posted : Tuesday, April 14, 2009 11:39:18 AM(UTC)
dmcbrier

Rank: Member

Joined: 8/25/2007(UTC)
Posts: 124
Problem still occuring.

Is it possible that you copied 1 or more existing controls and didn't rename the codebehind files for them? This would show up in Beyond Compare 3 as I compare versions wouldn't it.

I was able to delete the files in the C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\BVC5 folder
I am not able to delete the file in the C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root folder.

To delete I had to shut off all of the Application Pools. All Temporary ASP.NET Files have been deleted.

I restarted the Application Pools and the Web Server.

Problem still occuring.
Marcus
#9 Posted : Tuesday, April 14, 2009 12:19:16 PM(UTC)
Marcus

Rank: Member

Joined: 11/5/2003(UTC)
Posts: 1,786
Did you find out from your IT guy exactly what he did? If the site was working fine before I suspect that his changes caused the problem.
dmcbrier
#10 Posted : Tuesday, April 14, 2009 2:09:13 PM(UTC)
dmcbrier

Rank: Member

Joined: 8/25/2007(UTC)
Posts: 124
Resolved:

Marcus, We just setup run a clean install of the BVC5 in a virtual server. Then I ran ran Beyond Compare 3 against the clean install.
I found the problem. There were 2 files missing in the App_Browsers Folder Files: form.browser and genericmozilla5.browser

Once I moved these two files to the server everything starting to work agian.

What a great tool Beyond Compare is.. Very slick. Thank you Aaron Sherrick for recommending this tool.

Marcus and Aaron Thank you very much for your help. Thank you! Keep up the great work.
Aaron
#11 Posted : Tuesday, April 14, 2009 2:59:53 PM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,393
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
Glad to hear you got it resolved, David!
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
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