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TKatch
#1 Posted : Tuesday, February 4, 2014 3:20:54 PM(UTC)
TKatch

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Anyone having any success shipping to Abu Dhabi, U.A.E.? For some reason I have to take packages to the post office for UAE. Website won't calculate pricing, so customers can't place orders and I can't place an order from Admin.
Aaron
#2 Posted : Tuesday, February 4, 2014 6:23:13 PM(UTC)
Aaron

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Originally Posted by: TKatch Go to Quoted Post
Anyone having any success shipping to Abu Dhabi, U.A.E.? For some reason I have to take packages to the post office for UAE. Website won't calculate pricing, so customers can't place orders and I can't place an order from Admin.

Have you tried putting your shipping method(s) into diagnostic mode before you try to get a rate and then check the Audit Log? The response from the carrier's API should give you some clue as to the problem.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
TKatch
#3 Posted : Tuesday, February 4, 2014 9:13:08 PM(UTC)
TKatch

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Good idea. Now I need to go to Code-breaker school:

US Postal Intl. Response: -2147218046IntlPostage;clsIntlPostage.GetCountryAndRestirctedServiceId;clsIntlPostage.CalcAllPostageDimensionsXML;IntlRateV2.ProcessRequestInvalid Country Name1000440

I have heard that U.A.E. is difficult to ship to since they don't have a very uniform address system. But if it's not going to work then I may need to disallow customers shipping to U.A.E., unfortunately - they have a lot of money out there.
Aaron
#4 Posted : Tuesday, February 4, 2014 11:31:39 PM(UTC)
Aaron

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Originally Posted by: TKatch Go to Quoted Post
Now I need to go to Code-breaker school:

Yeah, it's difficult to look at because it's actually XML. Anyway, here's the error:

Quote:
Invalid Country Name

Given this, I would try renaming the country from "U.A.E." to "United Arab Emirates".
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
TKatch
#5 Posted : Wednesday, February 5, 2014 12:34:59 AM(UTC)
TKatch

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Ah, see you went to code-breaker school, cuz that worked. Thanks Aaron!
Aaron
#6 Posted : Wednesday, February 5, 2014 9:48:00 AM(UTC)
Aaron

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Originally Posted by: TKatch Go to Quoted Post
Ah, see you went to code-breaker school, cuz that worked. Thanks Aaron!

Hah! I'm glad that this fixed the problem. We'll be sure to add this change to the next release.

Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
fifallns
#7 Posted : Tuesday, April 22, 2014 2:14:50 AM(UTC)
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