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Taking an item out of stock (but keeping item on store)
Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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We'd like to take an item out of stock but still show the item on the site (so search engines can continue to see the page). I enabled inventory, but it's disabled on a product level. I went into the item that was out of stock, enabled inventory, set levels to 0, then set the dropdown to "Show as out of stock (so not allow orders)." When I save it, the item disappears from the site. How can I keep the item on the site? |
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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See if this works:
Dashboard>Options>Inventory>Disable Inventory(Un-Check) and New Products (Check)
Product level>Product active (Check)
Inventory>Out of Stock 0>Reorder>0>Drop Down>Show as Out of Stock(Do Not allow orders) |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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Hi Rudy,
I tried this but it didn't work. The item is still not being shown on the site. Any other ideas? |
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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If you key in the search box on your site the SKU
you assigned to the item does it respond to the search? |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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I do see it when I search for the item, but not in the general browse path in the category page. |
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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Check to make sure it is assigned to the correct categories.. |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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It is -- it shows until I enable the inventory on the item level. |
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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From the edit product screen:
Is the correct display template assigned? |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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Are the categories you assigned the item to are active? |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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Yes, I can see the other items in the category when I click on the category page. |
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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Are there any variations to this product? |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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Yes -- there are two sizes to choose from. |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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I did notice that when I take an item with no product variations out of stock, it works properly. It's just the items with variations (which is 90% of them for my client) that have the issue. |
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Rank: Member
Joined: 10/11/2006(UTC)
Posts: 162
Thanks: 1 times
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I too am experiencing the same issue...
: Greg
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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Does each variation have it's own SKU? |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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Yes, each item has its own SKU. |
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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In the master SKU click on the inventory from
the left hand navigation.
Do the unique Variation SKU's show up separately there? |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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Yes, they do show up when I click Inventory from the master SKU... |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Rick, What service pack version are you running. We recommend version 5.4 and we also just released a hot fix for the inventory edit page here. Also, under Options->Performance turn OFF product caching if you're using a version below 5.4. This can cause the product to be held in memory with strange inventory results.
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