Is it me, or are people ok with the checkout process. I have attempted both types of checkouts (BVC2004 checkout and BVC5 one page checkout). Where I am confused is, when you click "Checkout", it does not take you to a page which allows you to login or register as a new user. To get into more detail:<br><br>2004 Checkout Process<br><br>1) You Click Checkout<br>2) It takes you straight to Step 1 which asks for your email address and then the name,address,etc.<br>3a) Why am I not asked to login, maybe I have an account?<br>3b) Where does a customer put in their password for future orders?<br>4) If I placed an order this way, I can not even come back to the site and login to see my order, since I never setup an account with a password.<br><br>Am I the only person who is seeing this and does not agree with the checkout process? Or am I the only person that forgot to "check" a box somewhere in the admin :)<br><br><br>BVC5 Checkout<br><br>1) You Click Checkout<br>2) It takes you to a page which lets you do everything on one page.<br>3) You are able to login on this page, however, you are unable to put a password if you are a new account. Does this make sense?<br><br><br><br>It gets better. Once you place an order as a new user, where is my user information? When I login to the admin, under "Users" the new account I just created is not there? Is this how it is supposed to be?<br><br>Either I am totally missing something, or there is a workflow issue (my opinion) with the checkout. I love the product with all the features, but this "Checkout Process" is a serious issue for me.<br><br>I went and looked at a few sites that are running BVC2004, and they all had normal looking shopping carts, where you can login or register as a new user, and checkout. But with the BVC5, I dont see this happening. Am I missing a checkbox somewhere in the admin?<br><br>I look forward to hearing from someone regarding these questions.<br>

Hi Nick,

Thank you for your quick reply and you perfectly answered my question!

Here is another few questions:

1) If you are logged in, and then add items to the shopping cart, you click "Checkout" and it seems that you get logged off, and need to login again. Is there something you can add to the workflow that says "If you are logged in, and proceed to checkout, goto "Step 1" of the checkout process.

2) I went ahead and registered as a new user after clicking checkout. By doing this, I was asked for my first and last name. On the next page where it is asking for Billing/Shipping Info, can the name be passed on to this page, so it is two less fields the customer has to fill in?

3) Can I remove from the login page for a new user, where it asks for First/Last Name?

4) Can I remove the "Username" field from the process, and use their email address as their "username" This seems to be redundant, when you can use their email address as their login address.

5) If you create a new user during checkout, and you use a username that is completely new, but you use an email address that someone else is using on their completely different account, you are brought back that other persons name/billing information. This is a bug right? Why would you bring someone elses confidential info?

6) If I am logged into my account and I try to add a new address, I get an error.

7) If I try going through the checkout, on "Step 1", if you click on "Address Book" it brings back the last user that I was logged in with, their address book info, and does not give me my options of what I have in my address book? But if you goto "Your Account", you do see your original "Bill/Ship To" addresses, and I also see the last persons information that I was logged in with also. So this is two problems, one is why am I getting the last persons info that was logged in. Second problem is why am I not seeing my original addresses in my "Address Book" in checkout.

8) Is there anything else that is "normal" to add to the workflow for a "regular" e-commerce checkout process?


I have just begun my QA for the product, but these are new possible bugs, that I am coming across. If they are not bugs, and I have to "check" off on a few things in the admin, please advise, but I believe they are bugs. But I am seeing a lot of errors in the "Event Log"

I look forward to your response.


Thanks,
Carlo

Mitch,
I've seen problems with the cookies as well. I'm not sure if this is a cookie problem or a bug in BVC that sometimes does not handle the cookies correctly. Imagine the scenario when you update stuff on the site and then a user comes back in 6 months time and the site behaves strangely for them because of the cookies. I think we should try to figure out what is going wrong with the cookies and report and get it fixed.
It was also driving me nuts doing the testing. I had to use FF to "be" a different user.
Corneliu.

If this is a situation where you need to delete cookies, how will this effect the store owner when they are placing phone orders in the admin? Are we going to need to delete cookies after each phone transaction we do? I hope not.

Nick, have you had a chance to do some testing on the scenarios I gave?

Thanks,
Carlo

PS Any updates regarding:

a) Import/Export tool

b) SP2 for BVC5

When are these going to be available?