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globalweb9
#1 Posted : Monday, December 10, 2007 4:55:39 PM(UTC)
globalweb9

Rank: Member

Joined: 7/26/2004(UTC)
Posts: 155
United States

We have had a customer who has had a problem with getting State Sales Tax to get passed over to PayPal. We were told to wait and this would be fixed in SP3, but we updated customer's store to SP3 and ran a test order and still no luck. Everything else passes over EXCEPT the state sales tax. Anyone else seeing these issues?

(Just to note, these are orders placed within the same state and State Sales Tax should be charged on these orders)

State Sales tax shows up on order review page in BV (when applicable), but not on the PayPal page.
---
Randy Armbrecht
RichWeb, Inc.
Global Web Solutions
http://richweb.com
http://globalweb.net
jonm
#2 Posted : Wednesday, December 12, 2007 11:21:36 AM(UTC)
jonm

Rank: Member

Joined: 3/24/2005(UTC)
Posts: 311

We have the same problem. I am thinking I should re-apply the SP2 hotfix for this issue to see if it fixes the problem.
-Jonathan Moore
www.tvps.com
globalweb9
#3 Posted : Wednesday, December 12, 2007 11:31:58 AM(UTC)
globalweb9

Rank: Member

Joined: 7/26/2004(UTC)
Posts: 155
United States

SP2 HF did not fix it for us so we were waiting on the SP3 to come out. And that did not help either. Marcus has responded to my tech ticket and wants us to do some more testing with it. I'll try to report findings back here when done.
---
Randy Armbrecht
RichWeb, Inc.
Global Web Solutions
http://richweb.com
http://globalweb.net
birdsafe
#4 Posted : Wednesday, December 12, 2007 11:37:15 AM(UTC)
birdsafe

Rank: Member

Joined: 2/21/2007(UTC)
Posts: 1,113

I havne't had any instate orders with PayPal, but with SP2 the sales tax was being carried over to PayPal for me.
jonm
#5 Posted : Wednesday, December 12, 2007 11:44:58 AM(UTC)
jonm

Rank: Member

Joined: 3/24/2005(UTC)
Posts: 311

Thanks Randy,

I look forward to your results.
-Jonathan Moore
www.tvps.com
jetheredge
#6 Posted : Thursday, December 13, 2007 8:03:59 AM(UTC)
jetheredge

Rank: Member

Joined: 3/1/2006(UTC)
Posts: 1,142

We are testing here as well, I will let you know what we find.
Justin Etheredge
Senior Software Engineer
BVSoftware
jetheredge
#7 Posted : Thursday, December 13, 2007 10:23:26 AM(UTC)
jetheredge

Rank: Member

Joined: 3/1/2006(UTC)
Posts: 1,142

A Hotfix for this has been released. Please let me know your results.
Justin Etheredge
Senior Software Engineer
BVSoftware
globalweb9
#8 Posted : Thursday, December 13, 2007 4:34:19 PM(UTC)
globalweb9

Rank: Member

Joined: 7/26/2004(UTC)
Posts: 155
United States

Installed the HF and state sales tax being pushed to PayPal now...Thanks!
---
Randy Armbrecht
RichWeb, Inc.
Global Web Solutions
http://richweb.com
http://globalweb.net
jonm
#9 Posted : Thursday, December 13, 2007 4:35:12 PM(UTC)
jonm

Rank: Member

Joined: 3/24/2005(UTC)
Posts: 311

Agreed this has been fixed on our side as well!! Thanks!
-Jonathan Moore
www.tvps.com
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