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PayPal Orders Not Displaying Billing Phone Number
Rank: Member
Joined: 10/9/2008(UTC)
Posts: 45
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Hi,
We have PayPal express on our carts and all are not getting the Paypal Express orders to get the phone number for the customer.
We have force phone number entry on for billing.
Is there any setting I am missing in BV or on PayPal?
Thanks for the help,
Mark Domaille
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
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That sounds like my experience in the past. Are you sure that PayPal will give you the customer's phone number? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 10/9/2008(UTC)
Posts: 45
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Hi Aaron,
Thanks for the input. We checked and found the issue for us is Paypal and Google buttons in the cart go straight to the API and they don't get any place to force the customer to enter phone number. In the checkout page you can use that option. Our thought is to have the customer see a label to tell them we need there Phone Number for that selection then go fist to a page to force that entry and then send them to the API.
Thank you,
Mark
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